A5510 - Fiber/OTDR Program Manager (Remote)

*Please note that this is a 12-18 Month Contract position and is Remote (Might require 10-25% Travel)* *QUALIFICATIONS:* * Bachelor’s degree in Electrical Engineering, Telecommunications or equivalent work experience. * PMP (Project Management Professional) certification or equivalent work experience. * Familiarity with automated fiber testing equipment and optical network management systems. * *Experience:* 7 -10 years in telecommunications or optical networking, with at least 3-5 years in a customer facing role. * *Technical Knowledge:* Deep understanding of fiber optic testing, characterization metrics, and DWDM/light path engineering. * *Customer Skills:* Proven success managing external clients and delivering large technical projects on time. * *Leadership:* Strong ability to mentor engineers, resolve conflicts, and lead cross-functional groups. *JOB DESCRIPTION: * *Position Summary* You will lead a team of fiber characterization and light path design engineers supporting a major customer. You will manage daily operations, track technical deliverables, and own the customer relationship. You need a strong background in optical networks, hands-on personnel management, and direct experience managing key clients. *Key Responsibilities* *Team Leadership & Personnel Management* * Manage a technical team of fiber characterization and light path design engineers. * Set clear performance goals, conduct reviews and ensure training and proficiency criteria are met. * Hire top talent and build a high-performing engineering group. * Plan team capacity to match project workloads and customer demands. *Customer Management* * Serve as the primary point of contact for the customer''s technical and leadership teams. * Lead regular status meetings, QBRs and review operational metrics with the customer. * Manage customer expectations regarding project timelines, scopes, and changes. * Resolve technical escalations quickly to keep the customer satisfied. *Program & Technical Operations* * Oversee fiber characterization teams and processes including back office analysis support and field engineering * Guide light path design personnel * Track milestones and project risks using standard program management tools. * Ensure all training and proficiency metrics meet customer standard and contract requirements. *Candidates must provide their phone number. Job reference code is A5510.* Pay: $65.00 - $70.00 per hour Work Location: Remote