A5510 - Fiber/OTDR Program Manager (Remote)

*Please note that this is a 12-18 Month Contract position and is Remote (Might require 10-25% Travel)* *QUALIFICATIONS:*

• Bachelor’s degree in Electrical Engineering, Telecommunications or equivalent work experience.
• PMP (Project Management Professional) certification or equivalent work experience.
• Familiarity with automated fiber testing equipment and optical network management systems.
• *Experience:* 7 -10 years in telecommunications or optical networking, with at least 3-5 years in a customer facing role.
• *Technical Knowledge:* Deep understanding of fiber optic testing, characterization metrics, and DWDM/light path engineering.
• *Customer Skills:* Proven success managing external clients and delivering large technical projects on time.
• *Leadership:* Strong ability to mentor engineers, resolve conflicts, and lead cross-functional groups.

*JOB DESCRIPTION: * *Position Summary* You will lead a team of fiber characterization and light path design engineers supporting a major customer. You will manage daily operations, track technical deliverables, and own the customer relationship. You need a strong background in optical networks, hands-on personnel management, and direct experience managing key clients. *Key Responsibilities* *Team Leadership & Personnel Management*

• Manage a technical team of fiber characterization and light path design engineers.
• Set clear performance goals, conduct reviews and ensure training and proficiency criteria are met.
• Hire top talent and build a high-performing engineering group.
• Plan team capacity to match project workloads and customer demands.

*Customer Management*

• Serve as the primary point of contact for the customer''s technical and leadership teams.
• Lead regular status meetings, QBRs and review operational metrics with the customer.
• Manage customer expectations regarding project timelines, scopes, and changes.
• Resolve technical escalations quickly to keep the customer satisfied.

*Program & Technical Operations*

• Oversee fiber characterization teams and processes including back office analysis support and field engineering
• Guide light path design personnel
• Track milestones and project risks using standard program management tools.
• Ensure all training and proficiency metrics meet customer standard and contract requirements.

*Candidates must provide their phone number. Job reference code is A5510.*