Front Office Specialist-Addiction Treatment and Behavioral Health Clinic

About us: This is not your average front desk position! We are a high-volume addiction treatment clinic with a diverse client base, and quality patient care is our #1 priority. Every day this position is helping to make a positive difference, with a great team of people. Our front desk specialists are the front lines of patient care and do more than just schedule appointments and answer phones; they are an integral part of the care team. We are a team here in every sense of the word, and the team only works if we can depend on each other. This a job where you will be recognized and appreciated for your achievements, and given opportunities to grow! **If you are dependable, have great attention to detail, and are excited about working in behavioral health, this is the job for you!** Primary Location: Portland: 12612 SE Stark St Portland OR 97233 Able to float to other locations when needed: Clackamas: 16083 SE McLoughlin Blvd Portland OR 97267 Necessity for coverage at our other two locations is very unlikely, but possible; coverage will most likely be requested with 30 days+ notice. Tigard: 12540 SW Main St Suite 202, Tigard, OR 97223 Newberg: 308 Villa Rd Ste 114, Newberg, OR 97132 Benefits: Medical insurance base tier premium is paid 100% by the company (option to upgrade to 3 additional tiers and/or add family members which are paid for by employee) Dental and Vision Insurance premium is paid 100% by the company Holiday Pay PTO totaling accrual of 12 days per year with an increase at one year and every five years thereafter 401k and 401k matching of up to 3% after 3 months Unlimited potential for growth both in administrative and other departments; this company promotes from within. EDUCATION AND EXPERIENCE: High School Diploma or GED certificate Two years’ experience with scheduling and answering phones, preferably in a medical office setting ESSENTIAL SKILLS AND ABILITIES: Excellent communication skills, problem-solving, and attention to detail. Conveys enthusiasm and positive attitude. Good computer skills: Able to use Microsoft Office and a Practice Management System. Ability to work independently while knowing when to ask for assistance. Acquires growing knowledge of insurances and MAT/Addiction treatment. Ability to manage multiple projects simultaneously and deal effectively with frequent interruptions. Ability to perform data entry with 100% accuracy. Ability to empathize with diverse patient population; Empathetic with patient needs and concerns. Represents the clinic expectations of respect, appropriate boundaries, and compassion to both staff and patients at all times. RESPONSIBILITIES : Greet and check in patients. Schedule visits for patients by identifying their treatment plan requirements and/or appointment scheduling log provided by direct service staff. Answer and direct established-patient phone calls; mindfully identifies how to direct calls according to company workflows and policies. Handle new patient admissions paperwork. Reschedule appointments, as needed, per patient or clinic’s needs; review attendance compliance based on attendance history and patient’s program requirements. Work with medical and counseling staff to address attendance issues when noted. Collecting and documenting payments; Balance monies collected and reconcile reports at the end of the day; requesting payment plans as instructed by Front Desk Manager and Program/Billing Manager. Updating patient charts, uploading documents into EMR. GENERAL HOURS (including 30 minute lunch): Monday: 830-4PM Tuesday: 830-6PM Wednesday: 830-4PM Thursday: 830-6PM Friday: 830-3PM Job Type: Full-time Pay: $18.00 - $24.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule: 8 hour shift Day shift Monday to Friday No weekends Experience: Appointment scheduling: 1 year (Required) medical office reception: 1 year (Required) Work Location: In person