Customs Brokerage General Manager

Worldwide Logistics Inc. is looking for a Customs Brokerage Manager. In this position you will work within our Customs Brokerage Department to make each US import shipment or entry a success. The Customs Brokerage Manager directs and manages the activities of the Customs department, ensuring all CHB related activities are in compliance with regulatory requirements. The Brokerage manager will be directly responsible for day-to-day operations of the brokerage including supervising entry writers and other staff. Essential Duties and Customs Brokerage Responsibilities:Establish, oversee and continuously improve the branch import process flows in conformance with applicable rules, procedures and company policy.Develop internal SOP's and maintain KPI's for the efficient management of Customs brokerage activities.Work with the sales department to develop customer-specific import handling procedures for all customers but specifically with the on boarding of new customers. Ensure accurate documentation is created and data is transmitted to appropriate governmental agencies for all import activities.Provide timely responses to customs, customer and internal requests /notices, regarding classification, duty rates, documentation requirements, or other import regulations.Represents customers to CBP as needed.Maintain current information and ensures compliance with CBP regulations and other government agency regulations. Ensure such knowledge is factored into the departmental processes and employees are trained in import compliance and regulatory requirements and changes.Organize, update and disseminate all client data including rate agreements, Harmonized Tariff Schedule (HTS) classification, POA, IRS, Customs Bond data, etc. to all required stakeholders.With input from Director, review and enhance customer account profitability and timeliness and accuracy of all billings.Monthly reporting to managementA/R collections- Support as neededInterface with government agencies and maintains positive relationships.Maintain customer bond and power of attorney files.Develop working relationships with clients, corporate compliance, branch managers, Air & Ocean product owners, local or regional government compliance personnel and staff to ensure the highest level of customer service and compliance. Supervisory Responsibilities Responsible for supervising brokerage supervisors, entry writers, and day-to-day brokerage operations.Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems .Ensure staff is both productive and maintaining quality necessary to meet company and client expectations.Responsible to manage the audit program in the Department and ensure compliance is continually maintainedConduct entry audits and assess import compliance where CHB services are providedMonitor implementation of new accounts to ensure all KPIs are met.Ensure proper staffing for clearance coverage across all transport modes (Air, Ocean, Rail, Truck).Manage and maintain operational excellence for Customs Brokerage.Manage Daily and Periodic Monthly Customs statement authorizations to ensure timely payment of duty to CBPEnsure continued education requirements are met to meet license requirements.Supervise post entry functions - including applying for tariff concessions , refunds, duty drawbacks, credits, resolving all issues involving customs and other government agency QualificationsEducation and Experience:Associates degree is required. College Degree is preferred.A minimum of five years of experience in handling Imports is required. Included in this experience is:Two or more years of supervisory experience. Requirements:US Customs Brokers LicenseAt least 4 years at US Customs BrokerageStrong attention to detail and accuracyGood communication with teammates, supervisor and clientsAbility to multi-task, prioritize, and manage time effectivelyAptitude to work independently on daily tasksCapacity to critically analyze a problem and generate possible solutions independently and cooperatively Preferred SkillsExperience as customs broker entry writerExperience with Customs or ISF filingsFamiliar with US importsFamiliar with Customs Requirements of Partner Government AgenciesFamiliarity with Cargowise Software What you’ll get in return:Competitive base salaryMedical, dental and vision insurance for employees401K Program to help you invest into your futureFlexible vacation time to promote a healthy work-life balanceHybrid schedule (3 days in office, 2 days remote - no exceptions)