Technology Program Manager

Role Description Payscale is looking for a Technology Program Manager to drive operational excellence across our Information Security, Technology, and AI functions. This is a high-visibility individual contributor role sitting at the intersection of three strategic programs - Information Security, Technology, and Enterprise AI - and requires someone who can operate independently, manage complexity across functions, and translate program status into clear executive-level reporting. This role reports directly to the VP of Information Security & Technology. What You'll Do Program & Project Management Own end-to-end program management for concurrent initiatives across Information Security, Technology (IT & Infrastructure/Platform), and AI - maintaining full visibility into scope, schedule, dependencies, and status at all times. Build and maintain project plans, milestones, and delivery timelines in Jira, Asana, or MS Project. Proactively identify risks, blockers, and scheduling conflicts across workstreams and surface them to the appropriate stakeholders before they affect delivery. Maintain a current RACI matrix across all active programs, ensuring ownership is clear and accountability gaps are documented and resolved. Cross-Functional Coordination Coordinate scheduling, agendas, and follow-through for cross-functional working sessions, program reviews, and stakeholder meetings across G&A, R&D, and InfoSec/Technology. Manage action item tracking and follow-up across all programs, ensuring commitments are documented, owners are assigned, and deadlines are met. Serve as the operational coordinator for AI initiatives - managing meeting cadence, tracking action items and decisions, and driving follow-through on tasks. Stakeholder Reporting & Communications Develop and maintain program status dashboards and executive-level reporting for stakeholders. Produce regular program health reports that surface progress, risks, and decisions required in a format appropriate for each audience. Own stakeholder communications for program milestones, delays, and escalations - ensuring the right people have the right information at the right time. Metrics & Performance Management Build and maintain metrics frameworks for the IT and Information Security functions, tracking operational KPIs, SLA performance, and program velocity. Develop reporting to make program and operational metrics visible to leadership on a consistent cadence. Partner with Information Security and IT management to define meaningful metrics that reflect program health, not just activity. Qualifications 5+ years of program or project management experience in a technology or IT environment. PMP certification required (or actively in progress with expected completion within 12 months). Demonstrated ability to manage multiple concurrent programs independently with minimal oversight. Experience building and maintaining RACI matrices, project plans, and executive status reporting across complex cross-functional initiatives. Proficiency in at least one project management tool - Jira, Asana, MS Project, or Smartsheet. Experience with metrics reporting and data visualization using Tableau, Snowflake, or similar BI tools. Strong written and verbal communication skills - you can write a crisp summary and facilitate a working session with equal comfort. Comfortable operating in an ambiguous, fast-moving environment where structure often needs to be built rather than inherited. Experience with Information Security, IT operations, or project governance programs in a technology environment. Benefits Flexible paid time off, giving you the opportunity to rest, relax and recharge away from work. 14 Paid Company Holidays, includes 2 floating holidays (you choose!). A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance covered up to 100% by Payscale. Unlimited infertility coverage benefits through our medical plans. Additional supplemental health benefits offered to you and your family. 401(k) retirement program with a fully vested immediate company match. 16 weeks of paid parental leave for birthing and non-birthing parents. Health Savings Account (HSA) options and company contributions each pay period. Flexible Spending Account (FSA) options for pre-tax employee allocations. Annual remote work stipend to be used on wellness or home office equipment.