Financial Counselor

DescriptionAbout UsCarolina NeuroSurgery & Spine Associates (CNSA), established in 1940, is one of the largest and most highly respected neurosurgical private practices in the nation. As a physician-led, multi-site organization, we are recognized for clinical excellence and innovation in brain and spine care. Through our growing MSO, PracticeCore, and strategic partnerships, we are building a scalable, forward-thinking platform to support providers and deliver exceptional patient care.Job Objective: We are seeking a detail-oriented Financial Counselor with at least one year of experience in healthcare billing or financial counseling. The ideal candidate demonstrates strong multitasking abilities, maintains a high level of confidentiality, and consistently delivers accurate work with exceptional attention to detail.Essential Job ResponsibilitiesProactively identifies delinquent patient accounts and contacts patients prior to scheduled appointments to discuss outstanding balances and payment options; collaborates with front desk staff to support point-of-service collectionsCommunicates with patients via phone and in person to explain financial policies, insurance coverage, and payment plan options; assesses financial status and establishes payment arrangements in accordance with organizational guidelines.Prepares and distributes patient correspondence in compliance with organizational policies and regulatory requirements.Reviews and analyzes internal reports to monitor account activity; takes appropriate follow-up actions and coordinates with relevant internal and external stakeholders. Processes and post patient payments accurately and in a timely manner; reconciles daily payment activity as assigned.Responds to inquiries from patients, attorneys, and third parties regarding account balances and financial matters. Investigates, researches, and resolves patient billing concerns or discrepancies, ensuring a high level of customer service.Collaborates with the Accounts Receivable team to support overall revenue cycle operations and complete assigned tasks.This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities of this position. CNSA retains the discretion to add to or change the job responsibilities of any position at any time with or without noticeCompany Culture ResponsibilitiesReflects CNSA Core Values in all job responsibilities and interactionsCompassion: Treats others with compassion and empathyTeamwork: Collaborates with all team membersCommunication: Communicates effectively and with positivityIntegrity: Acts with integrity and accountabilityInnovation: Remains open-minded to new ideas and continual improvementCommunity: Treats every patient and team member as a part of the CNSA communityParticipates in department or system wide improvement plansReports to work and adheres to assigned schedule from managerPerforms high quality work that is neat, accurate, complete, and on timeOffers help to all patients by promptly responding to requests and needsAsks questions to gain full understanding of assignmentsUses computer for approved work purposes only, and limits personal phone callsMonday – Friday: 8:00am – 5:00pm.RequirementsEducation: At least a High School Diploma or GEDJob Related Experience: Minimum of one year billing or front desk experience in a health care organizationOther RequirementsPerformance Requirements:KnowledgeMedical terminology and organizational servicesLegal and ethical considerations related to patient informationHIPAA guidelines and policiesCustomer service principles and techniquesAwareness and understanding of interdepartmental responsibilities for informed decision makingSkillsTime management, problem solving, multitasking, and prioritizingEffective communicationBasic understanding of Microsoft Office Suite and Electronic Medical Record (EMR) systemsDetail orientationAbilitiesEstablishes and maintains effective working relationships with coworkers and diverse patient populationsAnalyzes situations and responds appropriately Organizes and prioritizes information and assignmentsWorks independently with little or no supervisionWorking Environment: Office-based with most communication to patients via phone, and utilization of credit card machine.