Call Center Representative

Call Center RepresentativeLocation: Norwood, OhioPay: $18–19/hourSchedule: 1st shift, Monday–FridayType: Contract-to-hireWork Environment: HybridWe are seeking experienced Call Center Representatives for a contract-to-hire opportunity with our client in the Norwood area. This role is ideal for candidates who thrive in fast-paced, high-volume environments and are passionate about delivering excellent customer service.Key Responsibilities:Handle a high volume of inbound and outbound calls (50–70+ daily)Assist customers with account inquiries, troubleshooting, and general supportResolve customer concerns, complaints, and service issues in a professional mannerDocument all interactions accurately in the systemProcess transactions and navigate multiple systems efficientlyEscalate complex issues as needed while maintaining customer satisfactionQualifications:Must have prior high-volume call center experienceStrong communication and problem-solving skillsAbility to multitask and work in a fast-paced environmentComfortable working with multiple systems and data entryReliable and professional with strong attendanceBenefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacyThe Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements