Electrical Work Order Service Coordinator

*Service Coordinator* *Location:* Covington, GA *Job Type:* Full-Time | 40 hours per week *Schedule:* Monday–Friday, with occasional weekend availability as needed *About the Position* We are seeking an organized, dependable, and customer-focused *Service Coordinator* to join our Business Services team. This position plays a key role in coordinating communication between our customers, Service Technicians, Project Managers, accounting team, and other departments. The Service Coordinator will help ensure service requests are handled efficiently from the initial customer call through scheduling, job completion, invoicing, and closeout. *Key Responsibilities* * Receive and respond to customer calls and emails regarding service needs * Triage incoming requests and route them to the appropriate ECI team member * Communicate project and service status updates to customers * Coordinate with Project Managers and other departments to ensure timely customer responses * Assist with ordering and coordinating materials for service work orders * Schedule and dispatch Service Technicians as needed * Create, track, review, process, and close service work orders while ensuring accuracy * Maintain service software with current job status, scheduling, and project information * Prepare detailed service reports outlining labor, materials, and other billable expenses required for customer invoicing * Coordinate with accounting to obtain job cost reports * Review and reconcile job costs with Project Managers to ensure all costs are properly applied * Work with the Service Estimator to prepare customer quotes * Coordinate with accounting to generate invoices for completed service projects * Maintain professional and timely communication with customers throughout the service process * Assist with additional Business Services responsibilities as needed *What We’re Looking For* * Strong organizational and multitasking skills * Excellent written and verbal communication * Customer-service focused with a professional attitude * Ability to prioritize multiple service requests and deadlines * Strong attention to detail and accuracy * Comfortable working with computer software, email, and electronic work-order systems * Ability to communicate effectively with customers, technicians, Project Managers, and accounting personnel * Previous experience in service coordination, dispatching, construction, electrical contracting, or a related field is preferred *Electrical Contractors, Inc. (ECI)* is looking for someone who can keep multiple moving pieces organized while providing excellent communication and service to our custom Pay: From $41,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Work Location: In person