Account Management Team Lead- Northeast

Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!Aventiv Technologies - Where your future awaits - YouTubeAssociate Referral Reward EligibleCANDIDATES MUST RESIDE IN NORTHEASTERN TERRITORY (IL, IN, MI, OH, PA, NY, CT, DE, MA, ME, D.C., RI)Job Purpose: The role of the Team Lead is to be an advisor, coach, and mentor as well as to provide direct supervision to a team supporting designated product line(s). The Team Lead is expected to exhibit & utilize the leadership skills and characteristics to guide direct reports to expand client relationships & satisfaction. The position is responsible for managing and onboarding new hires. Providing coaching, guidance, and implementation of program policy/procedures for the department. As well as maintain their own customer accounts.Essential Duties:ClientUnderstand client needs and propose appropriate solutionsBe responsible for Customer Retention for assigned accounts and ensure they are aware of and utilize enterprise products and services through regular account reviewsResponsible for strengthening and maintaining client relationships through regular communicationWork with AR accounts that are nearing or are past due to develop a payment plan and follow throughMaintain a high level of customer satisfaction as measured by feedback on CSATs and Net Promoter ScoresFacilitate training to customers as needed to include product refreshers, updates, and new installations, online or onsite as neededEnsure all new installations are progressing in accordance with customer expectations and timelinesUnderstand and review account performance and ensure timely communication of any gap closure effortsTerritoryProactively manage and maintain accounts within the assigned territoryCreate and manage territory plans that deliver on all goals & objectivesEnsure that accounts in the assigned territory are visited as required per the KPI'sHave an updated knowledge of territories changing grants, bills, or proposed changes that affect customer's needsWork closely with Sales Team to establish regularly scheduled meetings, Touchpoints, Inventory Audits and all other program needsBuild and manage strong relationships with decision-makers and key influencers within assigned territoriesDirect Reports:Lead, coach, mentor, and motivate individuals to maintain a high level of customer satisfaction as measured by feedback on CSATs and Net Promoter ScoresEnsure that CSM maintains customer visits as required per the KPIsManage travel & expense to meet targets and leverage investment in the territoryImplement initiatives designed to drive awareness and education/knowledge of our solutions & productsEnsure all new installations are progressing in accordance with customer expectations and timelinesKnowledge, Skills, and Abilities:Proven Account or Client Management experienceDemonstrated ability to communicate, present, and influence credibly at all levels of the organization, including executive and C-levelAbility to analyze data and reports that may range in complexityAbility to effective coach and lead othersAbility to review, compile, and present data for court purposesAdvanced Customer Service SkillsExperience in delivering client-focused solutions based on customer needs and feedbackHigh degree of problem-solving, conflict resolution, and negotiation skillsExcellent oral written and presentation skillsStrong data/information analysis and integration skillsAbility to effectively manage time and information with minimal supervisionAbility to identify, prioritize and respond to multiple and conflicting tasksAbility to work under pressure, in an energized, entrepreneurial, and fast pace environment with minimal supervisionAbility to certify on all CM required courses on an annual basisMinimum Qualifications:High school diploma or GEDMinimum 5 years of direct business to business sales to include:Minimum 3 years of quota carrying territory sales experience18 months of directly related work experience focused on driving strategic sales initiatives, RFP development and response, business analytics and to resolve issues and contribute to overall enterprise successHigh proficiency in MS Office (Word, Excel, PowerPoint) with proven ability to distill complex topics to models and presentations to drive decision pointsPreferred Qualifications:Bachelor's Degree in Business, Finance, Communication or relevant field of studyPrevious Supervisory Experience leading a geographically dispersed workforceRFP / Proposal experienceExperience using SalesforceMaturity to drive complex topics with high EQ in challenging environmentsAbility to understand different team members and coach, and mentor appropriatelyStrong client and account management relationship management skillsAbility to work well in an energized, fast-paced, entrepreneurial, and collaborative environmentProficiency in Microsoft Office (Word, Excel, PowerPoint), & capable of learning new technologyRelevant work experience in technology, corrections, or offender monitoring industry (preferred)Expected to provide 24/7 support to customers when necessaryPhysical Requirements:* While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment.* Occasionally, this position may need to reach, stoop, or kneel.Salary and Benefits:At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.$101,101.50 - $115,255.71 per yearEligible for $255 to purchase company equipment (keyboard, monitor, headset, etc. (if applicable)Health Insurance401(k)DisabilityLife InsurancePaid Time OffVoluntary BenefitsAventiv Privacy Policy:www.aventiv.com/privacyEqual Employment Policy:Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.