Retail Store Lead Associate

Department: RetailReports to: Manager, Retail OperationsClassification: Part-Time/Non-Exempt (Seasonal)Summary/Objective:Under the direction of Retail Operations Manager, this part time position oversees store operations and provides direction to retail associates in accordance with Company's customer service standards and applicable operational standards.This is a PART TIME/GAME DAY/SEASONAL position that requires daytime, nighttime, and weekend availability.Essential Functions & Responsibilities:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Provide leadership to Associates in assigned locations.Opens and closes retail location as directed by management.Assists retail Supervisors with the daily operations.Monitors store floor, assist with guests needs and requests both on the floor and at the register area.Performs exchanges, returns, and employee discounts upon request.Provides direction to retail associates regarding store merchandising andEnsures integrity of physical inventory and par levels.Maintains cleanliness and safety standards throughout the retail shops.Performs other duties as assigned.The 90% attendance policy will continue in addition to Retail employees being available for special events including Fan Fest, Postseason watch parties, etc. that require us to open up the Team Store(s).Education and/or Experience & Skills:Minimum one year experience in a customer service and/or retail environment preferredMinimum six months experience in the Astros Team Store preferredPrevious experience working with point of sale (POS) system requiredHigh school Diploma or GED requiredExcellent guest service skills; ability to adhere to Company's customer service standardsAbility to interact on a professional level with high profileStrong verbal and written communication skills - ability to communicate with staff and prepare written reports.Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously and plan ahead.Ability to handle multiple tasks simultaneously in fast-pacedAbility to work independently and as a teamBasic math skills; ability to accurately handle money and countWillingness to aggressively sell assignedWork EnvironmentThis role routinely uses standard office equipment such as computers, phones and photocopiers. The noise level is usually moderate but can be loud within the stadium environment. Majority of time spent in indoor, climate-controlled environment of retail store. May also be exposed to partially sheltered outdoor environment subject to climate fluctuations.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. While performing the duties of this role, the employee is regularly required to talk or hear. Other physical demands required:Ability to lift and carry up to 25Ability to stand for entire length of shiftAbility to walk up and down stairs frequentlyBending, reaching, climbing on step stoolVisual acuity sufficient to see and distinguish merchandise and operate point-of-sale systemPosition Type and Expected Hours of WorkThis is a part-time/game day/seasonal position. Ability to work a flexible schedule, including; extended hours, evenings, weekends and holidays.Travel:No travel is expected for this position.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.EOE/M/F/Vet/DisabilityEqual Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws.