Technical Support Specialist - LATAM | Remote

360dialog is the leading Whatsapp platform for Independent Software Providers. We are hosting the Whatsapp channels for more than 800 software solutions and 45000+ B2B clients. As a bootstrapped and profitable company with no investors in the cap table, we are free to do what makes sense from the business as well as from the tech perspective. Our mission is to enable businesses to not only adapt messaging channels but also use them for performance use cases and drive revenue through them. We love to use state of the art engineering methods all over the place, in software development, tech operations but you will find them also in non-tech areas through the whole organization.What we offerJoin a dynamic, innovative team where you'll collaborate with some of the brightest minds in techEnjoy daily opportunities to learn, grow, and push the boundaries of what's possibleWork from anywhere in the world with full remote flexibilityReceive a competitive salary package that reflects your skills, experience and achievementsNB: This is a contract-based position. We are a fully remote company and welcome applicants from anywhere in the world—please disregard the listed countries, which are included only due to system requirements.ResponsibilitiesProvide customer support across multiple channels, including tickets, chat, email, and online meetingsCollaborate with L2 support teams to identify and implement effective solutionsTroubleshoot WhatsApp API‐related issues and resolve technical problemsGuide partners and clients in navigating the WhatsApp Business ecosystemCommunicate with WhatsApp / Meta representativesWork closely with LATAM onboarding and commercial teamsYour Profile3-4 years in support / technical support rolesComp Sci, Science, Technology or related degreeInterested in moving into a more challenging support positionHard SkillsProven experience with web dev technologies (HTML, JavaScript, CSS, APIs)Hands‐on experience with REST APIs & WebhooksSolid understanding of tech fundamentals and helpdesk softwareLanguage skills: English (C1+) and 1 other languageSoft SkillsCustomer‐focused, with the ability to empathise with customersStrong troubleshooting and problem‐solving capabilities, with a structured and analytical approachExcellent communication skills, including active listening, clear questioning, and the ability to understand contextProven ability to manage multiple priorities effectively in fast‐paced environments, maintaining accuracy and attention to detailBonus SkillsExperience with WhatsApp Business API or Meta Graph APIProgramming skills (SQL, JavaScript, Python, React)Familiarity with logging and monitoring tools (eg: Grafana or similar)People management experienceAdditional language proficiencyCompensation The budget range for this role is $20k/year - $25k/Year, depending on the candidate's level of experience and fit with the position requirements.Background Check Notice By submitting your application, you acknowledge and agree that 360Dialog may conduct a background check as part of the recruitment and selection process. This may include, verification of your professional experience, educational background, and other relevant information necessary to assess your suitability for the role.#J-18808-Ljbffr