Senior Software Deployment & Customer Operations Engineer

Senior Software Engineer – Deployment & Reliability (Digital Pathology / Medical Imaging)A fast-growing technology company operating in the digital pathology and medical imaging space is seeking a Senior Software Engineer to support the deployment, configuration, and long-term reliability of advanced imaging and AI-driven software systems.This role sits at the intersection of software deployment, infrastructure engineering, and site reliability, ensuring complex software platforms are successfully installed, integrated with customer IT environments, and maintained at high levels of performance and stability.You will work closely with engineering, customer support, and monitoring teams to ensure a smooth transition from system deployment to ongoing operational support while contributing to improvements that make deployments more scalable and reliable over time.Key ResponsibilitiesDeployment & ConfigurationLead end-to-end deployments of imaging, AI, and data management software systems at customer environmentsConfigure and integrate servers, clusters, and storage systems within hospital or laboratory IT infrastructuresWork with networking, authentication, storage, and security configurations to ensure successful installationsCollaborate with field engineering teams during system installation and commissioningDevelop standardized deployment playbooks, documentation, and validation checklistsSystem Reliability & UpgradesManage software version rollouts, upgrades, and patching across deployed customer environmentsWork with monitoring and observability teams to track system performance and healthTroubleshoot complex issues across multi-component systems including imaging software, AI inference pipelines, and storage layersImprove automation around upgrades, rollbacks, and maintenance processesEngineering Collaboration & Continuous ImprovementIdentify recurring deployment or performance challenges and work with R&D teams to design long-term solutionsProvide structured feedback from field deployments to improve product architecture and deployment workflowsValidate new deployment tools, frameworks, and configuration approaches prior to wider rolloutContribute to improving the scalability and resilience of the overall platformCustomer IT & Cross-Functional CollaborationServe as a technical liaison with customer IT teams regarding networking, infrastructure, security, and data accessEnsure deployments comply with institutional IT policies and healthcare regulatory requirementsCollaborate closely with support and monitoring teams to align escalation processes and root cause investigationsParticipate in post-deployment reviews to improve operational processes and reliabilityDocumentation & Knowledge SharingMaintain detailed installation and configuration documentationDevelop deployment guides, troubleshooting documentation, and internal knowledge resourcesSupport and mentor field teams on standardized deployment and configuration practicesRequirementsBachelor’s or Master’s degree in Computer Science, Computer Engineering, or related discipline5+ years of experience in software deployment, DevOps, infrastructure engineering, or systems engineeringStrong Linux (Ubuntu) administration and scripting skillsExperience with containerization and orchestration technologies (Docker, Kubernetes)Experience with database technologies such as PostgreSQL or MongoDBFamiliarity with web service configuration (Nginx or Apache)Solid understanding of networking concepts including VPNs, firewalls, and authentication systemsAbility to troubleshoot complex distributed systems across software, infrastructure, and data layersStrong communication and collaboration skills when working with cross-functional teams and customer IT stakeholdersPreferred ExperienceExposure to medical imaging systems, digital pathology, or healthcare technology environmentsFamiliarity with DICOM or PACS systemsExperience deploying or supporting AI/ML models in production environmentsExperience with observability and monitoring tools (Prometheus, Grafana, ELK)Knowledge of regulated environments and healthcare compliance frameworks (HIPAA, GDPR, IVDR)Experience supporting hardware and software integrated systemsWhy This RoleThis position offers the opportunity to work on advanced digital pathology and imaging technologies that support clinical diagnostics and research globally. The role combines hands-on technical deployment with the chance to influence how complex systems are designed, automated, and scaled across a growing global customer base.