Patient and Family Financial Advocate

FacilityDayton Children's - Main CampusDepartmentPatient Access - Pre-Registration/Prior AuthorizationScheduleFull timeHours40Job DetailsUnder the direction of the Pre-Service Operations Manager, the Patient and Family Financial Advocate is responsible for providing patients with an exceptional financial experience by assisting patients navigate and understand insurance benefits and potential financial liability. Financial Advocates identify patients who may be eligible for financial and social assistance from various public agencies by assessing their financial and social situations, acting as liaison between the patient and the public agencies and documenting the assessment and outcome. Financial Advocate staff ensure that all data entry is accurate including demographic and financial information for each account to guarantee the successful financial outcome of all patient services. Must demonstrate understanding of regulatory and third-party payer guidelines for outpatient and inpatient services while being familiar with managed care, Medicare and Medicaid rules regarding billing, coverage and reimbursement rules.Department Specific Job DetailsMonday-Friday8am - 5pmNo weekends or holidaysEducationHigh School Diploma or GED requiredAssociate’s degree is preferredFinancial Advocate orientation modules completed within six (6) months of hire requiredExperienceMinimum of one (1) year of experience in patient access, patient accounts, customer service, or a large hospital/medical front office is requiredTwo (2) or more years of experience is preferredRequired QualificationsProficient in customer service and data collection processesStrong analytical and problem-solving abilitiesDemonstrated ability to support, motivate, and collaborate with a teamSolid understanding of healthcare billing regulations, insurance processes, and compliance requirementsExcellent organizational and time-management skillsPreferred QualificationsMedical TerminologyEPIC