Director of Quality Control-Archives

Who We AreAt Heritage Werks, we believe every story deserves to be preserved and shared. We partner with world-class brands, sports franchises, fashion icons, and mission-driven organizations to safeguard their most meaningful materials and bring them to life in ways that inspire connection.We preserve history. We protect generational legacies. And we do it with care, purpose, and a forward-thinking approach—honoring the past while making it relevant for today and meaningful for the future.Role OverviewThe Director of Quality Control ensures the integrity, accuracy, and consistency of archival practices across all collections in Archival Services. This role safeguards the department's standards by developing and monitoring quality assurance frameworks, ensuring compliance with archival best practices, and implementing risk-mitigation strategies, that protect the accessibility and long-term preservation of assets. Serving as both a steward of auditory practice and a leader of continuous improvement, the Director of Quality Control strengthens accountability, enhances operational excellence, and upholds the company's reputation as a reliable custodian of corporate and sports heritage.Central to this role and its annual evaluations is the ability to positively influence the Archival Services department through a strong leadership presence that epitomizes Heritage Werks' core values: integrity, empathy, teamwork and innovation.RequirementsResponsibilitiesStandard Operating Procedures Lead the development and continual refinement of comprehensive Standard Operating Procedures (SOPs) that govern collection processing and maintenance, including but not limited to installation, iterative sorting, arrangement, description, housing, assessment, preservation, disposition, deaccessioning, labeling, and supply orderingEnsure SOPs align with current professional standards and institutional policies while fostering consistent, transparent, and accountable archival practicesCollaborate with Archival leadership to document workflows and integrate institutional knowledge into formal procedures. Oversee the implementation, training, and periodic review of SOPS, ensuring staff adherence, operational efficiency, and adaptability to emerging archival technologiesAct as a peer reviewer for SOPs written by department colleaguesAuditing CollectionsPrimary auditory stakeholder for: Legacy Collections Collections without Current LF Counts Collections Being Returned Collections Transferring StewardsConsolidate auditory findings into processing and supply ordering templates that differentiate between client and business investment hours and fees. Ensure audits are conducted in accordance with metrics, timelines, and budgets outlined by SOWs and IR allocations. Prepare and deliver clear, weekly progress reports and data-driven updates to archival leadership while ensuring transparency, accountability, and alignment across departmentsCollection audits may involve processing, descriptive cataloging, rehousing, labeling, governance, creating inventories, supply ordering, curating assets for digitization, and other archival tasks. Supervise provisional staff in the execution of audit necessary work to bring collections into alignment with best archival practiceIn the absence of an execution stakeholder, the Director of Quality Control becomes the primary stakeholder via the auditory practice with the intent of partnering with Client Services and reactivating the account to revert it to servicingReal-Time Project InterventionMonitor active processing to identify quality risks and compliance gaps as they ariseIntervene directly in workflows to prevent the creation of new archival debt, ensuring materials meet established preservation, description, and access standardsMonitor metrics of records in active processing projects to maintain accurate figures for ongoing estimate building and metric trackingPartner with Senior Archivists to resolve quality issues in real time, balancing preservation integrity with client deadlines and profitability goals. Implement corrective measures when needed and if the situation exceeds staff coaching, work with archival leadership to make workforce adjustments and resource reallocationsTrack and document interventions to inform continuous improvement, training and future project risk assessmentsCompile After Action Reviews (AARs) as directed by the Archival Services Chief of StaffContinuous Improvement & Capacity BuildingAnalyze quality trends and recurring project issues to identify root causes and implement sustainable solutionsDevelop and refine quality assurance protocols, workflows, and benchmarks to reduce archival debt and strengthen client deliverablesIn conjunction with fellow Directors, design and deliver training programs to elevate staff skills in archival processing, preservation, and collection maintenanceBuild organizational capacity by introducing tools, technology, and metrics that increase efficiency while maintaining archival best practicesMentor Sr. Archivists, Archivists and Technicians to expand the department's internal bench of quality expertiseOther DutiesAid in cyclical disposition eventsEngage in peer review and compile governance documents when requested on clients needing senior account leadershipLead collection relocationsAdditional responsibilities and duties as assigned to contribute to the overall efficiency and success of the Archival Services Department's goals and objectives. QualificationsMLIS, MHP, or MA in Museum Studies, or related field. Certification from the Academy of Certified Archivists (ACA) preferred7+ years of collection management and archival processing experience in diverse formats and high volumes7+ years of project management, reporting, and scheduling experience. Ability to systematically survey collections for archival debt, identify cost effective solutions and use metric-based workflows to correct deficienciesAdvanced technical writing skillsAbility to travel, when neededExperience reviewing the work of peers in a productive and constructive manner. Advanced interpersonal communication skillsStrong commitment to execution excellence and follow-throughDemonstrated exceptional attention to detail while juggling varied responsibilitiesMust demonstrate the highest level of integrity and professionalism to work with sensitive information and materialsComfortable working collaboratively with cross-functional teams, internally and with clientsAbility to excel in a deadline-oriented, dynamic, fluid environment that values creative problem solving, ownership, and collaborative teamworkExperienced with Windows and Mac computer platformsThe ability to lift 40 pounds, climb a ladder, and maneuver within a warehouse workspaceCompetenciesAttention to DetailTask Completion Space ForecastingSupply EstimatingPersonal AccountabilityShort- and Long-Term Strategic PlanningMulti-Workflow Project ManagementDiplomatic, Clear, and Concise Verbal and Written CommunicationDeadline Compliance and Time ManagementSmartsheet and Excel ProficiencyWrike ProficiencyCollaboration with Client Services on AuditsBenefitsCompetitive salaryComprehensive medical, dental, and vision insurance401(k) with company matchPaid time off and holidaysOpportunities for professional growth and developmentEqual Opportunity EmployerHeritage Werks is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.