Customer Service Advocate | Resource Department | UMC Physicians

Customer Service Advocate – Full TimeWe are looking for a dedicated full-time team member with a passion for helping others to join our dynamic and fast-paced team at UMC Physicians. This is a front desk reception role in our Resource Department, where you'll be at the heart of patient care—checking in patients, handling administrative tasks, and ensuring smooth operations. This position supports multiple clinics and is required to work shifts across all UMCP clinic locations as needed. We're seeking individuals with exceptional customer service skills who thrive under pressure and are ready to tackle the challenges of a high-demand environment. We offer growth opportunities and support to help you achieve your career goals.Preferred Characteristics:Goal orientedProfessional demeanor and appearanceServant's heartPunctual and dependableWorks with a sense of urgencyAvailability Requirements:Ability to work 40 hours per weekOpen availabilityOur Mission: To improve the quality of life for our community by providing the best patient experience for every patient.Our Vision: To be the best place to work and the best place to receive healthcare.Benefits: UMC Physicians offers a comprehensive benefits package to eligible full-time employees. Benefits include:Paid Time OffSick PayMedical, Dental and Vision InsuranceEmployer Paid Group Life and Voluntary Life InsuranceShort Term Disability InsuranceLong Term Disability (after 2 years of employment)Critical Illness, Accident and Cancer InsuranceHealth Care and Dependent Care Spending Accounts401K Retirement Plan with Company MatchEmployee Assistance ProgramNote: Some benefits require an employee contribution to participate.Full Job Description:Serves as a direct contact/referral point for patients, greets patients in person and via telephone, answers multi-line telephone system in a professional manner, performs clerical duties pertaining to the design and follow up in an efficient patient/provider appointment schedule, accurately registers patients using the UMCP computer system, ensure all documents and forms are presented, explained, and signed at time of registration. This position supports multiple clinics and is required to work shifts across all UMCP clinic locations as needed.Essential Functions:Obtain all necessary information to perform benefits verificationsObtain appropriate signed consent formsCollects co-pay or amount required at time of serviceWorks to provide a friendly, calm and professional environment for a sick patient, their family and friendsAdditional Responsibilities:Additional duties as assignedKnowledge/Skills/Abilities:Must have experience in meeting people and dealing with them under adverse conditionsGeneral computer skillsMust have excellent customer service and organizational skillsMust be capable of learning quickly and accepting changeMinimum Qualifications:High School diplomaTyping speed of 30 wpmHigh attention to detailExcellent customer service skills and strong communication skillsUMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Request for accommodations in the hire process should be directed to UMC Human Resources.