SaaS Account Manager - Build Partnerships & Value

Job DescriptionAs an Account Manager at Tyk, you own and develop long-term relationships with our customers. Tyk provides a technical platform used by engineering teams to build, secure, and operate APIs that power modern digital services. Increasingly, those APIs are also becoming the connective layer for AI-powered systems and intelligent applications, and our customers rely on Tyk to manage that complexity at scale.In this role, you are the commercial owner of a portfolio of accounts, responsible for maintaining strong partnerships and ensuring customers continue to realise value from the platform over time. Our customers often operate in complex technical environments with multiple stakeholders across engineering, platform, and leadership teams. Success in this role comes from understanding those environments, building trusted relationships, and connecting customers with the right expertise within Tyk to help them move forward.You'll work closely with colleagues across sales, product, and technical teams, ensuring customers have the support and clarity they need while maintaining ownership of the overall commercial relationship.RequirementsExperience owning customer relationships in a B2B SaaS or enterprise technology environmentA track record of managing commercial customer relationships, including renewals and account growthExperience working with technical products or engineering-led organisationsAbility to build relationships across both technical and business stakeholdersConfidence leading commercial conversations and navigating complex customer environmentsStrong organisation, communication, and follow-throughExperience collaborating with cross-functional teams to deliver successful customer outcomesAbout youYou enjoy working with technically sophisticated products and customersYou build trusted relationships across complex organisationsYou're comfortable owning commercial outcomes and guiding long-term partnershipsYou're proactive, organised, and able to navigate ambiguityYou enjoy connecting people and expertise to solve meaningful problems for customersBenefitsEveryone has unlimited paid holidays.We have total flexibility in hours, as we believe creativity flows better when our people are given freedom to decide when they are most productive. Everyone is unique after all.Employee share schemeGenerous maternity and paternity leave401k, vision, dental & medicalVolunteering DaysCompany retreatsEmployee Wellbeing platformEqual Employment OpportunityTyk is an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.J-18808-Ljbffr