Technical Support Representative
*Job Overview*
The In-House Technical Support Representative provides technical assistance and support to employees and customers regarding hardware, software, and system-related issues. This role serves as the first point of contact for troubleshooting, problem resolutions, and user training while ensuring a high level of customer service and operational efficiency.
*Duties*
- Provide first-level technical support for C.E. Electronics hardware, software applications, network connectivity, and peripheral devices.
- Respond to support requests via phone, email, ticketing systems, and remote support tools.
- Diagnose, troubleshoot, and resolve technical issues in a timely manner.
- Setup, configure, and maintain CE equipment test environments and other technology equipment.
- Document support requests, troubleshooting steps, and resolutions in the help desk system.
- Escalate complex or unresolved issues to appropriate technical teams when necessary.
- Train and educate users on company software, systems, and best practices.
- Support the deployment of new technology solutions and software updates.
- Participate in system testing, upgrades, and maintenance activities.
- Perform other related duties as assigned.
*Required Skills and Abilities *
- Strong knowledge of Windows OS, Linux OS, and common business software.
- Understanding of computer hardware, networking concepts, and troubleshooting methodologies.
- Ability to diagnose and resolve technical issues efficiently and accurately.
- Excellent customer service and communication skills.
- Strong organizational skills and attention to detail.
- Ability to prioritize and manage multiple support requests simultaneously.
- Experience with remote support tools and help desk ticketing systems.
- Ability to explain technical concepts clearly to non-technical users.
- Strong problem-solving and analytical skills.
- Ability to work independently and collaboratively within a team environment.
*Experience*
- Associate degree in Information Technology, Computer Science, or a related field preferred.
- Relevant technical certifications, such as CompTIA A+, Network+, or Microsoft certifications, are a plus.
- Two or more years of technical support, help desk, or IT support experience preferred.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Occasional lifting and moving of computer equipment and peripherals up to 50 pounds.
- Ability to travel between company locations and customer locations as needed.
Pay: $45,000.00 - $51,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Technical Support: 1 year (Required)
Ability to Commute:
- Bryan, OH 43506 (Required)
Willingness to travel:
- 25% (Required)
Work Location: In person