Service Operations Specialist

Service Operations Specialist — Dan’s Auto Centre Looking for a bigger role in the shop without the “manager” title? Dan’s Auto Centre is hiring a Service Operations Specialist — a high-impact position built for an experienced technician who takes pride in inspection quality, workflow efficiency, and strong communication. This is a brand-new position designed to help elevate our shop’s consistency, customer experience, and overall performance. If you’re the kind of tech who likes doing things the right way, this role was built for you. What This Role Looks Like You will serve as the central point of quality control and workflow coordination inside the shop. All vehicle inspections will run through you, ensuring accuracy, professionalism, and consistency before they go to our customers. You’ll also play a key part in dispatching work, improving efficiency, and helping bridge communication between technicians and the Service Manager. Core Responsibilities Oversee shop-wide quality control, especially regarding inspections, documentation, and repair recommendations Review all digital vehicle inspections for accuracy, completeness, and professionalism Call customers with clear, confident repair explanations and estimates Coordinate and dispatch work based on technician skill sets, bay availability, and workflow priorities Identify workflow bottlenecks and collaborate with the Service Manager on process improvements Serve as a technical resource for technicians when needed Maintain strong communication between the front office and the shop Support and reinforce a positive, team-focused culture What We’re Looking For Experienced automotive technician with strong diagnostic and inspection skills ASE Certifications preferred (or willingness to pursue) High attention to detail and a commitment to consistent, quality work Strong communication skills — especially on the phone with customers Growth mindset with openness to new tools, technologies, and processes Comfortable using technology and AI tools to help improve workflow and efficiency Ability to multitask in a fast-paced shop environment Team-first attitude with leadership capability (without needing the “manager” title) Compensation Hourly pay, negotiable based on experience and certifications Bonus incentives available based on performance and shop goals We’re open to the right pay package for the right person. Why Dan’s Auto Centre? No weekends — ever Air-conditioned shop Ongoing, top-tier training opportunities Health insurance provided (dental & vision available) Retirement plan Paid holidays, vacation, and sick time Weekly company-paid lunches Modern equipment and diagnostic tools — if we need something, we buy it We close the entire week between Christmas & New Year’s A Career Step Forward — Without the Corporate Layers If you’re an experienced tech looking for a role with more responsibility, more influence, and more impact — but still want to stay connected to the technical side — this is the perfect fit. We’d love to talk and see if Dan’s Auto Centre is the right place for you. Job Type: Full-time Pay: $25.00 - $40.00 per hour Expected hours: 40 per week Benefits: 401(k) Dental insurance Health insurance Paid time off Professional development assistance Vision insurance Work Location: In person