Customer Service Representative

Company DescriptionFoundation Insurance Inc. specializes in providing customized insurance solutions for individuals, families, and businesses. Serving clients across Tennessee and beyond, the company offers a diverse range of coverage options, including home, auto, commercial, and business insurance. Foundation Insurance is dedicated to delivering dependable coverage, responsive service, and straightforward guidance tailored to each client's needs and budget. With a focus on building relationships, their mission is to help clients feel confident and protected at every stage of life and business.Role DescriptionWe are seeking a full-time Customer Service Representative to join our team in Mount Juliet, TN. This on-site role involves assisting clients with inquiries, resolving issues, ensuring satisfaction, and delivering exceptional customer experiences. Responsibilities include answering customer questions, managing accounts, processing policy changes, and providing timely and accurate support to ensure a seamless experience.QualificationsStrong expertise in Customer Service, including delivering a positive Customer Experience and fostering Customer SatisfactionProficiency in Customer Support and effective interaction with diverse customer needsExcellent communication and interpersonal skillsProblem-solving abilities and attention to detailAbility to work in a team-oriented and fast-paced environmentProficiency in relevant computer systems and CRM software (preferably EZLynx Experience)Prior experience in the insurance industry is a plusHigh school diploma or equivalent; additional insurance certification or training in customer service is an advantage