Customer Service Representative

Customer Service Representative – Order Management (Medical Supplies)Job Summary We are seeking a detail-oriented and customer-focused Customer Service Representative – Order Management to join our team. In this role, you will serve as the primary point of contact for customers by managing orders, providing product and order status updates, processing returns, and resolving customer inquiries. You will collaborate closely with internal departments, including Sales and Medical Billing, to ensure an exceptional customer experience. This is an excellent opportunity for professionals with customer service or call center experience who enjoy problem-solving, delivering high-quality service, and working in a fast-paced environment. Key Responsibilities Provide timely, accurate, and professional responses to customer inquiries regarding order status, products, and services. Process customer orders, returns, and related requests in accordance with company policies and procedures. Work closely with the Medical Billing team to resolve customer billing inquiries and disputed charges. Maintain accurate and detailed documentation of customer interactions and account activities. Escalate customer concerns or service issues to management when appropriate. Partner with Sales Representatives and internal teams to ensure customer satisfaction and efficient order fulfillment. Communicate with customers through multiple channels, including phone, email, and web chat. Ensure all customer information is handled with accuracy, confidentiality, and professionalism. Perform additional customer service and administrative duties as assigned. QualificationsEducation High School Diploma, GED, or equivalent required. Experience 1–2 years of customer service, call center, order management, or related experience required. Experience in the medical supplies, healthcare, or medical billing industry is preferred. Required Skills Excellent verbal and written communication skills. Strong customer service and problem-solving abilities. Ability to manage multiple priorities in a fast-paced environment. High level of accuracy and attention to detail. Strong organizational and time management skills. Proficiency in Microsoft Office, including Word and Excel. Experience using CRM systems, databases, or call center software is preferred. Basic mathematical skills, including percentages and discounts. Ability to work collaboratively with cross-functional teams. Work Schedule Availability to work occasional evenings, weekends, and overtime as business needs require. Work Environment This is a remote position. Employees must maintain: A private, quiet workspace free from distractions. Reliable high-speed internet connectivity. A professional environment suitable for handling confidential customer information and delivering exceptional customer service. Pay: $15.00 - $17.50 per hour Work Location: In person