Customer Service Representative- Mechanical Industry

Southern Pride ServiceSouthern MarylandFull-Time | [Office Hours / Some Evenings if applicable]About Us Southern Pride Service is a reputable, family-owned residential HVAC (Heating, Ventilation, and Air Conditioning) company committed to providing exceptional service to homeowners throughout Southern Maryland. With over 30 years of industry experience, we have built a strong reputation for quality workmanship, reliability, and outstanding customer care. We prioritize the comfort and satisfaction of our clients and are dedicated to delivering top-notch HVAC solutions.Our team culture is built on positivity, accountability, and teamwork.We value a positive, team-first mindset and look for individuals who approach challenges with professionalism and a solution-oriented attitude.We hire for attitude and train for skill.If you bring the right energy and mindset, we'll teach you the rest.Position Overview As a Customer Service Representative, you are the first impression of our company. You'll handle inbound and outbound calls, schedule service appointments, assist with dispatch coordination, and ensure every customer feels heard, valued, and cared for.Your voice sets the tone for the entire customer experience.What We're Looking For Upbeat, positive, and bubbly personalityStrong phone presence with clear, professional communicationGenuine empathy and patience with customersAbility to multitask in a fast-paced environmentTeam player who works well with office staff and techniciansWillingness to learn and adapt to new systems and processesDependable and punctualOrganized and detail-orientedCalm under pressure during peak heating and cooling seasonsProblem-solver with a proactive mindsetComfortable handling a moderate call volumeBasic computer proficiency (CRM or scheduling software experience a plus)Key Responsibilities Answer inbound customer calls professionally and courteouslyMake outbound calls for scheduling, confirmations, and follow-upsSchedule and coordinate service appointments efficientlyCommunicate clearly with technicians and office teamDocument customer interactions accuratelyHandle customer concerns with empathy and urgencySupport team goals and company initiativesCompensation & Benefits Competitive hourly payBonus opportunities (performance-based incentives)Paid time offPaid holidaysHealth benefitsRetirement savings plan (401k) with company matchStable, year-round employmentSupportive, family-oriented team environmentOn-the-job trainingOpportunities for growth and advancementPreferred (But Not Required) Previous customer service or call center experienceExperience in HVAC, home services, or dispatchingExperience with scheduling softwareHow to Apply If you are dependable, energetic, and ready to grow with a company that values teamwork, professionalism, and customer care, we encourage you to apply today.Join a company where your attitude matters, your growth is supported, and your work makes a difference in your community.In your application, please include a brief sentence describing why you feel you would be a great fit for a fast-paced, team-oriented HVAC office.