IT Training Specialist

Training Subject Matter Expert (IT Department) Role Overview We are seeking a Training Subject Matter Expert (IT Department) for our client in the non-profit sector. This role involves delivering IT training to staff, maintaining training materials, and providing technical support. The SME ensures efficient onboarding and continuous education, working collaboratively with HR and the IT team to enhance workflows through technology. Responsibilities Conduct orientation and ongoing IT training for new hires and existing staff. Collaborate with HR to develop training materials, job aids, and manuals. Identify training needs and create instructor-led and self-paced learning modules. Set up, maintain, and troubleshoot computer and network systems. Provide remote technical support for offsite users. Maintain inventory of IT equipment and supplies. Communicate with all departments on training procedures and needs. Continuously improve workflows through technology and training initiatives. Document training processes and maintain up-to-date records. Qualifications Education: High School Diploma, Technical School, or equivalent experience. Experience: 1-3 years in IT-related training roles. Skills: Strong understanding of computing equipment and software. Excellent communication and facilitation abilities. Self-motivated, detail-oriented, and organized. Comfortable training diverse groups and managing multiple tasks efficiently. Job Type: Full-time Pay: $25.00 - $30.00 per hour Expected hours: 40 per week Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Schedule: 8 hour shift Experience: IT support: 7 years (Required) technical training: 3 years (Required) License/Certification: CompTIA A+ (Required) CompTIA Network+ (Required) CompTIA Security+ (Required) Location: Stoughton, MA 02072 (Required) Shift availability: Day Shift (Required) Work Location: In person