Customer Service Representative - State Farm Agent Team Member

Benefits:Hourly Plus Commission401(k)Bonus based on performanceCompetitive salaryFlexible scheduleHealth insuranceOpportunity for advancementPaid time offTraining & developmentABOUT OUR AGENCY:I'm a Western Kentucky University graduate and have been a State Farm agent for 12 years. I've built an agency focused on initiative, problem-solving, and creating opportunities for people who are driven to succeed.For our team, we offer a strong compensation structure with salary plus commission, a 401(k), health benefits, and unlimited PTO. We also provide a high level of flexibility, including the opportunity to transition to a 4-day work week once training is completed.We believe in recognizing success and celebrating wins, whether that's through monthly team lunches, outings like Topgolf, or other team events.Our office culture is flexible, rewarding, and growth-focused. We're looking for someone who is internally driven, takes initiative, and thrives on solving problems - someone who wants to succeed, contribute, and be part of a team that works hard and celebrates together.ROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Trent Ehrlich - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.RESPONSIBILITIES:Answer customer inquiries and provide policy information.Assist customers with policy changes and updates.Process insurance claims and follow up with customers.Maintain accurate records of customer interactions. QUALIFICATIONS:Communication and interpersonal skills.Detail-oriented and able to multitask.Previous customer service experience preferred.