Customer Relations Specialist

Join Our Team & Make a Difference Are you a people-person who loves animals? Do you thrive in a fast-paced environment where every shift is different? If you have a passion for helping others and providing top-notch customer service, we want YOU to join our overnight team at Upstate Veterinary Specialties!Who are We? At UVS, we’re not just another veterinary hospital—we’re a team of compassionate professionals dedicated to making pets' lives longer, happier, and healthier through expert care and kindness. Located in the beautiful Capital District of Upstate New York, we specialize in emergency and specialty veterinary medicine. Every day, we help families and their furry companions through some of life’s most critical moments.Who Are We Looking For? We’re on the hunt for a Client Relations Specialist to join our Client Relations team! You’ll be the first friendly face (or voice) our clients encounter, whether they’re rushing in with an emergency or calling with questions. No veterinary experience? No worries! If you’ve got customer service skills and a heart for helping people and pets, we’ll teach you the rest.Ideal backgrounds include: Veterinary or human medicineCustomer service, hospitality, or any client-facing roleA love for teamwork and problem-solving under pressureWhat You’ll Be Doing: Welcoming clients (both human and furry) with compassion and professionalismCollecting and entering important client and patient information for emergency visitsAssisting clients with financial options and paperworkAnswering phone calls and directing calls appropriatelyOrganizing medical records and ensuring accuracySupporting pet owners through difficult decisions, including euthanasia servicesRecognizing STAT cases and notifying the medical teamWhat Makes You a Great Fit? You can juggle multiple tasks while staying cool under pressureYou have a natural way of making people feel comfortable and supportedYou’re a problem-solver who loves learning and growing in your careerYou believe in teamwork and the power of a positive attitude!Schedule: Sunday, Monday, Tuesday, every other Wednesday 8pm-8:30amSalary: $21-25/hrWhat’s In It For You? At UVS, we don’t just care for pets- we care for our people too! We believe in work-life balance and fostering a workplace where everyone feels valued and supported. That’s why we offer:Competitive pay & growth opportunities100% paid medical, dental & long-term disability insuranceRetirement plan with employer matchGenerous PTO, Floating Holidays & Bereavement leavePet insurance stipend (because your pets deserve the best too!)Employee appreciation eventsAt UVS, every day is an opportunity to make a difference. If you’re ready to work in a fast-paced, rewarding environment where you’ll help save lives (and get lots of tail wags in return), we’d love to meet you!