Systems Engineer

About UsWe're Queue, the world's first fully autonomous robotic pharmacy. We go from sealed wholesale bottles to filled, verified prescription vials with zero human involvement.We built Queue because no one should ever have to wait in line for the medicines they need. One in three US pharmacies has shut down. Pharmacists are overworked to a breaking point. And patients are paying the price. Queue fixes that. Pharmacists get to practice pharmacy again — counseling patients, catching interactions, doing the work only they can do. And patients get their prescriptions in 60 seconds or less, any time, anywhere.We’re backed by over $18 million from Alleycorp, Riot Ventures, Ubiquity Ventures, House Capital, and others who believe the pharmacy system is broken and that robotics can fix it. Queue was founded by Nick Desai (6x founder, previously CEO of Heal) and Joshua Liu (previously Tesla, Waymo, and Zipline).About The RoleYou’ll architect a mission-critical autonomous robotic system and drive decisions at the intersection of hardware, software, business and customer needs. You’ll guide cross-function teams through a systems lens - using rigorous, data-driven analysis to sharpen execution. Together, we’ll scale our robots to high-volume production and bring reliable pharmacy automation to patients nationwide.What You Bring:System Architecture & Technical Leadership:Own the end-to-end architecture, defining requirements, interfaces, and performance budgetsAct as the technical integrator across hardware, software, controls, manufacturing, and operationsResolve ambiguity through structured analysis and clear decision makingBalance performance, reliability, manufacturability, cost, and customer/unit-economic constraints Model-Driven Tradeoffs:Build and maintain system-level models for performance, throughput, reliability and cost. Apply first-principles reasoning, simulation, and quantitative trade studies to architectural decisionsUpdate assumptions and margins as manufacturing and field data come in. Scale, Verification & ReliabilityArchitect for high-volume manufacturing and nationwide deployment, driving system-level DFM/DFA. Design for variability, serviceability, logistics, and field reliabilityDefine V&V strategy, lead integration, bring-up, FMEA, and root-cause analysisHold the bar for safety, uptime, and real-world robustness. Qualifications / ExperiencesMust Have:6+ years of engineering experience on complex products, with a track record of shipping systems that carry real operational and economic consequences. Direct robotics experience is not required — we welcome candidates from adjacent complex-systems domains (e.g., aerospace, automotive, medical devices, industrial automation)Deep expertise in system architecture, design trades, requirements definition, and interface designExperience planning and executing V&V campaigns for complex systemsFluency across hardware, software, controls, and operations, with deep knowledge in one or more of: electronics, embedded software, distributed software, mechatronics, or mechanical systemsAbility to reason rigorously about cost, scaling, and unit economicsFirst-principles thinker who is data-driven, decisive under uncertainty, and operates with high ownership and low egoNice to Have:Experience in safety or mission critical industriesExperience working directly with customers or regulators during development and deliveryHands-on experience testing complex electromechanical and software systems in the lab or in the fieldHands-on experience in a manufacturing environmentExperience owning regulatory compliance activities (e.g., IEC, UL, FCC)Our ValuesServant Leadership – Make those around you better. Like Rmix serves communities, we serve our teams. 4,000 pharmacies close annually — we're here to reverse that. Do the Hard Things – Healthcare, hardware, and company-building are all hard. We do them anyway. Convenience for us is life-changing for those we serve. Own Your Work – Be accountable. Take pride in your output. Rmix lives and dies by what you do — own it fully. Default is Now – There's no better time than today. Default to action. What can we prove, learn, or simplify right now?How We HireRecruiter Screen: (30 min)Manager Interview (60 min)Technical Interview: (60 min)Leadership Interview: (60 min)What we offerEarly-stage equity in automated pharmacy dispensing at scaleDirect impact — your code dispenses medication to real patientsSmall team, zero bureaucracy, high trustHard problems: distributed systems, safety-critical software, regulatory compliance, real-time hardware integrationCompensations & BenefitsCompetitive salaryMeaningful early-stage equityHealth, 401(k), unlimited PTOWhy Join Us Now?Impact & GrowthDirect Patient Impact: Your code will improve healthcare outcomes for millions of patientsMarket Leadership: Ground-floor opportunity to define an entirely new category of healthcare technologyTechnical Innovation: Work on genuinely novel problems at the intersection of AI, robotics, and healthcareCareer Acceleration: High-visibility role with significant growth potential as the company scalesTeam and CultureWorld-Class Team: Work alongside exceptional engineers, AI researchers, and healthcare expertsDirect Access: Report directly to the CTO/Co-founder with significant autonomy and influenceInnovation Focus: Culture that prioritizes breakthrough thinking and rapid experimentationMission-Driven: Team united around the goal of transforming healthcare through technologyOur ValuesServant Leadership – Make those around you betterDo the Hard Things – Healthcare, hardware, and company - building are all hard. We do them anyway. Convenience for us is life-changing for those we serveOwn Your Work – Be accountable. Take pride in your output. Default is Now – There's no better time than today. Default to action. What can we prove, learn, or simplify right nowContact: If you have any questions, please contact us at careers@queue.inc