Manager - Operations

Drive the Dedicated Difference at CRSTCRST The Transportation Solution is looking for a Manager – Operations to lead operations for a variety of accounts and be accountable for the operational and financial performance of them.How You'll WorkLocation: Onsite in La Mirada, CAJob Schedule: Monday - Friday, weekends as business needs ariseTravel: Travel will be required to visit reports and customers at their locationsCompensation: $95,000 - $110,000 is the full starting salary range (Pay Bi-Weekly) * A final amount is dependent on factors including prior relevant experience, knowledge, and location. Additional details will be discussed with qualified candidates during the interview processBenefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.About The RoleThe Manager – Operations leads remotely or from a centralized location and is accountable for the operational and financial performance of assigned customer accounts. This role oversees daily execution, service delivery, and safety outcomes, owns the customer relationship, and partners closely with internal teams to drive compliant, efficient operations while promoting a culture of safety, accountability, and continuous improvement.What You'll DoOperational Leadership and Performance: Lead remotely or from a centralized location, managing performance, safety, and profitability across assigned customer accounts while driving daily execution and service excellenceTeam Leadership and Development: Supervise and develop fleet managers, dispatch managers, and support staff to ensure accountability, engagement, and alignment with company goalsCustomer Relationship Management: Own the customer relationship, serving as the primary contact for assigned accounts; lead rate discussions, business reviews, and performance conversations to strengthen partnership and achieve operational goalsFinancial Accountability: Manage account-level budgets, monitor key cost drivers, and execute strategies to achieve sustained profitability, utilization, and financial performance goalsSafety and Compliance: Promote a safety-first culture by ensuring compliance with Department of Transportation (DOT) regulations, company policies, and customer standardsPerformance Monitoring and Analysis: Track key operational and financial metrics, analyze results, and implement corrective actions to maintain service, safety, and margin goalsCross-Functional Collaboration: Coordinate with planning, maintenance, and safety teams to optimize resources, resolve operational challenges, and support customer needsContinuous Improvement: Identify and implement process improvements that enhance efficiency, service quality, and customer satisfaction across assigned accountsAvailability: Maintain flexibility to support operations outside standard business hours as needed to ensure service continuity and customer satisfactionTravel: Travel may be required; the amount of travel will vary by roleAccountability and Reliability: Maintain regular and reliable attendance while performing other duties as assigned to support team and business needsWhat You BringEducation: High school diploma or equivalentPhysical Requirements: Work is performed in an office environment. Activities include sitting, standing, walking, lifting up to 20 pounds, using standard office equipment, and communicating with colleagues or customers. Reasonable accommodations may be provided.Experience: Proven success managing transportation or logistics operations, including leadership of multiple teams or customer accountsLeadership: Demonstrated ability to manage, coach, and develop employees across distributed teamsCustomer Focus: Strong experience managing customer relationships and service expectationsFinancial Acumen: Knowledge of budgets, cost control, and margin improvement practicesPreferred QualificationsEducation: A four-year degree or applicable work experience with demonstrated successExperience: Experience leading multi-account operations in a dedicated or customer-specific environmentStrategic Thinking: Ability to align operations with company goals and customer needsProcess Improvement: Experience implementing standard operating procedures or efficiency initiativesTechnology: Familiarity with transportation management systems and reporting toolsWhy CRST?CRST is celebrating 70 years of grit, growth, and forward momentum — built on safety, integrity, and delivering on our commitments. Our Dedicated division is one of the most important parts of how we serve our customers, and the people who run it are critical to that success.At CRST, you'll have real ownership, real impact, and the backing of a company that's been doing this for seven decades.Core ValuesSafety at the Core of All We DoIntegrity in Every Decision and ActionCommitment to the Success of Employees, Customers, Agents, Contractors, and CommunitiesEqual Opportunity EmployerCRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state, or local laws.