MacOS Engineer

Key Responsibilities: Serve as the Level 3 escalation point for complex macOS-related incidents and problem management, ensuring timely resolution, root cause analysis, and service restoration for high-priority issues. Manage, maintain, and enhance enterprise-scale Mobile Device Management (MDM) environments using tools such as Jamf and Workspace ONE. Develop scripting and automation solutions to streamline operational tasks, improve endpoint visibility, reduce manual effort, and accelerate issue remediation. Collaborate closely with Security, Networking, and Service Desk teams to standardize support processes, improve documentation, and strengthen L1/L2 operational capabilities. Monitor overall device fleet performance and compliance metrics, including patch management, endpoint health, and incident trends, while driving continuous service improvements. Support cross-platform troubleshooting and interoperability, including exposure to VDI and Citrix environments, while coordinating with Windows support teams where required. Prepare and maintain detailed technical documentation, operational runbooks, knowledge articles, and change/release records in line with organizational standards. Preferred / Additional Skills : Experience supporting or administering VDI and Citrix technologies such as Citrix Workspace and Virtual Apps & Desktops. Exposure to Windows desktop environments, Intune, and cross-platform device interoperability. Familiarity with endpoint security solutions including CrowdStrike, EDR tools, vulnerability management, and CIS-based device hardening practices. Understanding of CI/CD pipelines, Git/version control systems, configuration-as-code methodologies, and automated testing frameworks. Experience working with monitoring and logging tools such as Splunk, with a focus on operational analytics and proactive issue management. Core Competencies: Self-motivated professional with strong ownership mindset and proactive execution approach. Advanced analytical and troubleshooting skills with the ability to systematically resolve complex technical issues. Strong documentation, technical writing, and runbook development capabilities. Customer-focused approach emphasizing service reliability, usability, and user experience. Continuous learning mindset with interest in automation, engineering innovation, and leadership growth opportunities. Pay: $65.00 - $70.00 per hour Work Location: In person