Service Delivery Manager

Please share profiles with ITIL and cloud experience candidates.Responsibilities: Oversee delivery of multi-cloud support service by coordinating efforts of multiple teams to ensure timely and high-quality response. Responsible for ensuring compliance with defined service level agreements(SLA) and Key performance indicators (KPI)Track and monitor the performance of services, identify areas for improvement, and implement changes as needed.Continuously evaluate and improve processes to ensure that services are delivered efficiently and effectively.Foster positive work environment and build culture of automation & innovation to improve service delivery performance.Maintain positive relationship with all stakeholders and ensure proactive response to their inquiries and concerns.Prepare operational/strategic reports based on defined cadences and present to Steering & Operational committees. Proactive identification of issues and risks, prepare strong mitigation/resolution plans. Experience:10+ years of progressive experience working as a Technical Delivery Manager or Service Delivery Manager.Strong multi-cloud (preferred AWS & Azure) and operations management skills.ITIL or similar certifications strongly preferred.Excellent communication, research, analytical, and documentation skills.Ability to handle multiple, concurrent activities; manage teams effectively and be responsive to users and stakeholders in a timely manner.Cloud project is the priority, and candidate should have worked as an Incident manager in cloud.SLA process improvement should be highlighted in the resume.Should have managed IITL ticketing system.Process improvement in ITIL.All these above should reflect in the resume