Customer Service Representative

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.SummaryEnsure that the highest standard of service to our producers is met. To be extremely knowledgeable in all Residential Earthquake policies and endorsements and be able to answer technical questions about those products. Must be able to process policies and endorsements accurately and timely in the system while adhering to the underwriting guidelines. Must be able to receive and apply insured payments to accounts per established guidelines and standards. Must be comfortable communicating via phone and email, this position is on a phone loop 100%.Essential Duties And ResponsibilitiesInclude the following:Underwrites new submissions. Follow and apply product specific underwriting guidelines to a high volume of new business submissions. Must be able to accurately respond to producers “on the spot” with application/policy issues/questions.Assist producer in rating policies. Must understand how the rating system works and be able to apply it to different circumstances and scenarios, and be able explain the results.Answer producer questions relating to specific policy language with a high level of comprehension and communicate clearly to the producer and other agency staff, and accurately document the system.Understand and effectively navigate the policy issuance and billing system functions.Provide timely follow-up attention to details relating to the processing of business.Develop effective relationships with producers.Ability to handle difficult producers and resolve their complaints or problems concerning policies, billing, etc. while following guidelines and procedures. Provide written correspondence to producers and insureds regarding issues relating to policy issuance, underwriting guidelines, billing, customer complaints, etc.Projects for the division as necessary as deemed necessary by Supervisor and/or SVP.Provides outbound marketing calls to assigned group of producers.Other duties as assignedQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to multi-task in a fast paced environment Ability to take high volume of phone calls and/or emailsAbility to work a schedule of 8:00 a.m. to 5:00 p.m. pacific standard time; Monday through Friday and show up at scheduled time due to call center like environment, phone lines open at 8:00 a.m.Pay Range$23.00 - $27.00 HourlyThe pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.Teammate Benefits & Total Well-BeingWe go beyond standard benefits, focusing on the total well-being of our teammates, including:Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness: Free Mental Health & Enhanced Advocacy ServicesBeyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.