Service Advisor

Service AdvisorAt our core, we are driven by a commitment to honesty and trust, ensuring that every interaction with our teammates and our customers is rooted in transparency and ethical integrity. We believe in the power of community, fostering a unified environment where mutual respect and collaboration thrive, while prioritizing continuous education to empower our team and elevate our professional excellence.The service advisor serves as the primary point of contact for customers, responsible for delivering an exceptional service experience from check-in to vehicle delivery. This role combines customer service, communication, and sales skills to ensure accurate recommendations, efficient workflow, and high customer satisfaction while consistently demonstrating our core values.Essential duties and responsibilities include the following. Other duties may be assigned.Greet customers, schedule appointments, and build lasting relationshipsGather vehicle history, customer concerns, and relevant informationEducate customers on maintenance needs and repair recommendationsCommunicate effectively with technicians to support accurate diagnosisPrepare and present clear, itemized estimates for parts and laborExplain services with transparency to build trust and obtain authorizationProvide periodic updates on vehicle status and estimated completion times, especially if there is a delay in parts delivery or completion times.Coordinate transportation services (shuttle/towing) as neededMaintain accurate customer and vehicle service recordsProcess payments and complete opening/closing proceduresMaintain a clean, professional workspace and customer areaCore competenciesCustomer service excellence: Deliver a welcoming, responsive, and respectful experience that builds long-term relationshipsCommunication & education: Clearly explain vehicle needs, services, and options so customers can make educated decisions. Providing customers with periodic status updates keeping them informed.Honesty & integrity: Provide accurate recommendations and transparent pricing; do what is right for the customerTrust building: Follow through on commitments, communicate consistently, and deliver reliable serviceProblem solving: Work collaboratively with technicians and team members to resolve issues efficientlySales & consultative skills: Identify customer needs and recommend services that ensure safety, reliability, and valueTeamwork & community: Contribute to a positive team environment and support shared success across the shopAdaptability & initiative: Manage multiple priorities in a fast-paced environment while seeking continuous improvement