Dispatcher

Blue Sky is a fourth-generation family-owned business that believes our company is only as strong as our reputation. We believe our greatest strength is our team members and caring for them the same as family is what separates us from the competition. This guiding principle has earned trust inside and outside of Blue Sky and kept clients coming back for generations. We back our team with a generous benefits package, career development opportunities and several other rewards. We are a growing company and if you share these same values then you may be the "perfect fit" for our team.We are seeking a highly organized and customer-focused Dispatcher to coordinate field technicians, manage daily service schedules, and ensure timely and efficient dispatch of repair and Service jobs. The ideal candidate will have excellent communication skills, attention to detail, and a strong ability to multitask in a fast-paced environment.Key Responsibilities:Schedule and dispatch service technicians to customer locations based on urgency, availability, and skill levelMonitor and adjust daily schedules to accommodate emergency service requests or cancellationsCommunicate effectively with technicians, customers, and office staff to provide updates and ensure smooth workflowMaintain accurate records of service calls, technician statuses, work orders, and customer interactions using Service TitanPrioritize service requests and optimize technician routes for efficiencyProvide exceptional customer service by handling inquiries, updates, and complaints in a professional mannerAssist with billing preparation and service documentation when neededCollaborate with the Service Manager to identify operational improvements and scheduling solutionsRequirementsHigh school diploma or equivalent required; additional education in related fields is a plusPrevious experience as a dispatcher or in a customer service role, preferably in the home services industryStrong organizational skills and ability to work under pressureExcellent verbal and written communication skillsProficient in Microsoft Office and experience with dispatch and ServiceTitanAbility to multi-task, think critically, and resolve scheduling conflicts efficientlyWork Environment:Office-based role with regular use of phones and computersFast-paced environment requiring flexibility and problem-solvingMay require occasional overtime availability, depending on seasonal demandHourly Pay Rate: $25/h - $28/hBenefitsWe offer a variety of benefits to all of our employees, which include:Three Kaiser Medical Plans to select from with a 100% Company Paid OptionDental & Vision InsuranceVoluntary Life Insurance & Accident Coverage optionsCompany Paid Short Term Disability, Long Term Disability & Basic LifeEmployee Assistance ProgramsRetirement Account with 3% Company MatchPaid Vacation & Paid Sick TimeMaternity & Paternity PayCompany Paid Gym Membership, Costco Membership & Chiropractic CareCompany Paid Uniforms ProvidedTool Account ProgramWeekly PayrollBlue Sky Plumbing, Heating, Cooling & Electric is an Equal Opportunity Employer.