Business Systems Analyst & Project Manager

How to ApplyA cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.Who We AreWe enrich the University of Michigan's impact by serving as an independent gateway for alums of all identities, backgrounds, and experiences across the globe and in our neighborhoods to create and deepen belonging to the Michigan Family, the Leaders and Best.Join the Alumni Association in fostering a global community of belonging. We aim to create spaces where every stakeholder feels connected and valued. Through programs such as clubs, affinity groups, and student support initiatives, we are dedicated to building strong, supportive networks among alumni worldwide. We invite you to explore our impactful work and become a part of our commitment to nurturing a worldwide network of belonging. Discover more about our efforts here: Community of Belonging.Job SummaryThe Alumni Association of the University of Michigan is seeking a Business Systems Analyst with Project Management experience to support the implementation of our digital transformation projects and help deliver future technology-centric, business-driven goals. This role will serve as both a business analysis lead and a project delivery partner, helping translate business needs into clear requirements while also managing project implementation activities.The ideal candidate has experience supporting technology projects, facilitating cross-functional collaboration, documenting business and technical requirements, and helping teams move from concept to successful delivery. Exposure to Salesforce technologies and/or related ecosystem platforms is preferred.ResponsibilitiesIn addition to the responsibilities and qualifications listed below, and most importantly, candidates must share and hold to the highest regard the same values that are uniquely inherent to the Alumni Association:ALL INBelieve in our missionBe trustworthy and loyal to the Alumni Association and each otherBe passionate about what we're doing and be proud to be a part of itBe an employee who goes above and beyond the call of dutySERVING HEARTBe open and willing to listen to others and help in whatever way possibleYou're dedicated to selflessly following the Platinum Rule: treat others the way they want to be treatedSOLUTION SEEKERYou're a creative problem solverYou're never satisfied with the status quoYou find a way to say yesYou embrace new ideas and approaches from different perspectivesYou're collaborative, flexible and adaptiveResponsibilities*Partner with stakeholders across the organization to understand business goals, operational needs, challenges, opportunities, and success criteriaFacilitate discovery sessions, stakeholder interviews, workshops, and process-mappingTranslate business needs into clear documentation, including business requirements, functional requirements, user stories, acceptance criteria, process flows, data mappings, and success metricsAnalyze business processes, challenge the existing status quo, and recommend improvements that increase efficiency, consistency, scalability, data quality, and user experienceServe as a liaison between business users, internal technology team members, vendors, consultants, and implementation partnersManage and/or support the delivery of technology initiatives, system enhancements, platform implementations, and cross-functional projectsDevelop and maintain project plans, timelines, milestones, status reports, risks, and dependenciesSchedule and facilitate project meetings, working sessions, sprint planning, backlog reviews, demos, and decision-making processesTrack progress against scope, schedule, budget, resources, and business objectivesIdentify and escalate risks, blockers, scope changes, and competing prioritiesSupport project governance by maintaining clear documentation, decisions, approval processes, and stakeholder alignmentHelp ensure projects are delivered with appropriate planning, communication, testing, training, adoption, and post-launch support.Apply Agile, hybrid, or traditional project management practices as appropriate based on project needs and business goalsDevelop and manage test plans, test cases, acceptance criteria, defect logs, and user acceptance testing activitiesHelp prepare training materials, user guides, process documentation, release notes, and adoption resourcesSupport communication plans for system changes, releases, new functionality, and process updatesGather post-implementation feedback, lessons learned, and identify opportunities for continuous improvementHelp teams adapt to new tools, processes, and ways of workingSupport integration planning across Salesforce, membership systems, events platforms, marketing tools, finance systems, websites, and other enterprise applicationsHelp evaluate opportunities for automation, analytics, AI-adoption, and operational efficiencyGeneral ResponsibilitiesProvide organizational leadership by demonstrating AAUM core values: All In, Serving Heart, and Solution Seeker, and helping other staff members demonstrate those values.Value and embrace different identities and perspectives, recognizing that everyone has unique and different experiences that contribute to the best solution seeking and success for AAUM. Work with AAUM staff members to gain a clear and consistent understanding of the details of the strategic plan and feel equal ownership of every piece of it, including pieces for which there is no direct responsibility.Be collaborative with all AAUM staff and teams. Operate as a critical contributing member of the staff to complete objectives in many different areas in order to move the whole organization toward the strategic plan.Support University Relations efforts by demonstrating AAUM value to campus units/partners (i.e., schools/colleges, campuses).Continually build digital skill sets in order to implement into work.Staff and participate in team meetings, Alumni Association events that may be during evenings or weekends, and staff retreats including offsite, overnight staff retreats at Camp Michigania.Provide staff support to the Alumni Association's Board of Directors, its committees, and other volunteers as needed.Coordinate special projects as assigned or required.Participate in Alumni Association and other University committees as required.Share knowledge through internal communication.Support the Alumni Association's vision of creating a place of belonging for all alumni.Remain current with respect to technology and the university's educational resources.Supervision ReceivedDirect supervision is received from the Information Systems Manager.Required Qualifications*Bachelor's degree or equivalent combination of education and experienceMinimum 5 years of experience as a business systems analyst, business analyst, project management, product analyst, systems analyst, or similar roleExperience supporting or managing technology projects, system implementations, tech enhancements, process improvements, and digital transformation initiativesVery strong organizational and time management skillsAbility to create project plans, track milestones, manage project risks, coordinate stakeholders, and communicate project statusStrong facilitation, communication, analytical, problem-solving, and documentation skillsExperience creating project/business documents, such as business requirements, user stories, acceptance criteria, process flows, test plans, status reports, risk logs, decision logs, and implementation plansAbility to work independently while also contributing to a collaborative teamDesired Qualifications*Familiarity with Salesforce technologies and key concepts such as objects, fields, records, workflows, automation, reports, and integrationsProject management experience using Agile, Scrum, Kanban, waterfall, and/or hybrid methodologiesExperience with project management and collaboration tools such as Asana, Jira, Lucidchart, and Google WorkspaceExperience working with vendors, consultants, implementation partners, or managed service providersExperience with non-profits, associations, and membership organizationsFamiliarity with change management, training, stakeholder engagement, and user adoption plansSalesforce certification, project management certification, business analysis certification, and/or Agile certificationModes of WorkPositions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.Modes of WorkPositions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.Work LocationsThe Alumni Center is located in Ann Arbor, MI. This position is hybrid and currently requires 2 days in the office a week. Starting in the fall, the position will require 3 days in the office a week.U-M EEO StatementThe University of Michigan is an equal employment opportunity employer.