Infrastructure Manager

Head of InfrastructureThis senior leadership role is responsible for the strategy, design, and operation of enterprise infrastructure across a complex, regulated environment. The position leads cloud infrastructure, endpoint engineering, and help desk functions—ensuring systems are secure, scalable, and highly available while supporting both day-to-day operations and long-term transformation.Operating at the intersection of execution and strategy, this role partners closely with senior leadership to enable business growth through reliable, modern technology platforms.Key ResponsibilitiesCloud InfrastructureLead multi-cloud and hybrid environments (AWS, Azure) across networking, compute, and storage Establish architecture standards, scalability, resiliency, and cost optimization practices Oversee capacity planning, performance, and disaster recovery Drive automation and infrastructure-as-code adoption Infrastructure OperationsEnsure system stability, uptime, and performance across all platforms Lead incident management, root cause analysis, and continuous improvement efforts Define and track KPIs (availability, response times, user satisfaction) Deliver infrastructure projects aligned to business priorities End User ServicesOwn endpoint strategy (device lifecycle, patching, security) Oversee help desk performance and user support experience Standardize support processes and improve service delivery Manage collaboration tools and voice platforms Strategy & TransformationDefine and execute infrastructure roadmap aligned to business goals Lead cloud transformation and modernization initiatives Reduce technical debt and improve platform resilience Partner cross-functionally across security, engineering, and business teams Security & ComplianceEnsure alignment with cybersecurity standards and regulatory requirements Maintain strong controls across patching, access, and vulnerability management Vendor & Financial ManagementManage vendor relationships, contracts, and SLAs Own infrastructure budgeting, forecasting, and cost optimization Qualifications7+ years of infrastructure leadership experience Strong background in AWS, Azure, and hybrid environments Experience leading cross-functional infrastructure teams Deep knowledge of networking, servers, and storage Experience in regulated environments preferred Core CompetenciesStrategic mindset with strong execution focus Leadership and team development Problem-solving and decision-making Ability to operate in a fast-paced, complex environment Strong communication and stakeholder alignment