Fraud Analyst

What does a great Fraud & Dispute Associate? As a Fraud & Dispute Associate, you will provide support to clients’ card portfolio chargeback programs (debit, credit, prepaid). You will investigate claims, compare multiple avenues of processing disputes/chargebacks, and decide on the best path to resolution.This important position is required to ensure that we take care of our clients, as well as their customers. What you will do: • Investigate, evaluate, and process disputes/chargebacks, contacting cardholders to investigate possible fraud. • Understand compliance and verification procedures to effectively process cardholder information, while staying up to date on network regulatory requirements and client guidelines. • Monitor systems to detect possible fraudulent behavior related to card usage and deliver great customer experience via inbound and outbound calls with clients and cardholders. • Track and take action on cases within timeframes based on regulatory guidelines and client requirements, entering data into client-specific systems to accurately record and keep track of cardholder, card, transaction, and case information. • Respond to inquiries from internal and external stakeholders regarding chargeback requirements, system processing and functionality, dispute lifecycle, claim status, and data input. What you will need to have: • High school diploma • 0-2 years of financial or customer service experience and/or equivalent military experience What would be great to have: • Knowledge of Regulation E and Regulation Z • Knowledge of Visa and/or Mastercard operating regulations • Experience with electronic funds transfer (EFT) • Proficient in Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, OneDrive, SharePoint) • Intermediate computer skills (40 WPM minimum) • Strong problem-solving skills • Strong decision-making skills