Patient Services Representative II

Position DescriptionApplication materials will be reviewed on an ongoing basis until positions are filled. Please allow up to (2) two weeks for processing of application materials. (Postmarks and faxes not accepted.) The eligible list established by this recruitment maybe used to fill current and future permanent or temporary vacancies as they arise. Exam #25/80L02/01SS.Position DescriptionNatividad and the Monterey County Health Department are currently seeking to fill several permanent and temporary Patient Services Representative II positions in Admitting/Registration, Clinic Services, and Behavioral Health Bureaus of the Health Department. Under general supervision, incumbents perform general registration duties. These incumbents are responsible to interview patients to collect, verify, and document billing information related for each patient encounter and accurately enter the data into the information system. We are seeking individuals that are customer service oriented, have flexible schedules (some positions will require weekends, nights and holidays), self-motivated multi-task oriented, and have the ability to work individually and with team members to support various registration functions to achieve the highest quality possible.The County of Monterey is committed to honoring the service and sacrifice of veterans and eligible military spouses and awards veterans’ preference points for this recruitment. To learn more about the eligibility requirements and the process, be sure to read the Hiring Preference for Veterans and Eligible Military Spouses section located towards the end of this job flier.Examples of DutiesSIGNIFICANT RESPONSIBILITES OF THE POSITIONWelcome and assist patients and visitors into Outpatient Clinics, or Hospital admitting departmentInterview patients to obtain necessary new or updated information or forms related to patient identification, payor sources, employment and other information, for Hospital pre-admissions and admission, Clinic services, laboratory and diagnostic services, and emergency treatmentEnter patient information into a computer system; prepare Hospital or Clinic paperwork or admission packets, and assist patients with completion of forms and paperworkSchedule appointments for patients in Clinic utilizing a computerized patient registration systemScreen and refer patients to publicly funded payor programs for eligibility evaluationContact programs to verify patient enrollment and current eligibility request and coordinate retrieval of existing or set up of new charts with medical recordsArrange or provide patient escort to appropriate hospital or Outpatient Clinic or clinical unitCollect additional insurance data, lien, and release information prior to the end of the patient clinical appointment or inpatient dischargeReceive deposits, issue receipts, and maintain cash logsMay translate for non-English speaking patients and receive and transmit messages to providers, clinical and/or nursing personnel in a timely manner, including prescriptions and laboratory resultsPositions at Natividad Medical Center prepare emboss forms and patient identification bands; may obtain diagnosis from Emergency Room staff and enter name of attending physicians; may notify clinical, administrative, or nursing supervisors of incoming admissions and diagnosis, deliver charts and information to units for new admissionsMay be assigned as a Disaster Service Worker as requiredPerforms other related duties as assigned Examples Of Experience/Education/TrainingTHE SUCCESSFUL CANDIDATEWill have proven track record demonstrating the following knowledge, skills, and abilities:Working Knowledge OfPatient admission and registration procedures and requirements necessary for patient screening, pre-admission, and admissionsRequirements and procedure of the variety of payor sources encountered in order to determine patient eligibilityOperations and requirements of an admission and registration computer system typical to hospitals or clinicsPublicly funded payor sources and program enrollmentMedical terminology usage and spelling in order to complete pertinent registration and admission documentsSome Knowledge OfGeneral office procedures, filing and keyboard operation and medical terminology, medical billing, coding, medical software, CPT codes, and ICD-10 codesAlphabetical filing in order to file and retrieve patient recordsBasic arithmetic in order to compute fees and make correct changeDefine insurance terminologySkill And Ability ToInterview individuals and obtain comprehensive and accurate information under unpleasant or urgent circumstancesEffectively operate standard office equipment including a computer, copier, facsimile machine, and/or computer keyboard Prepare and process forms and paperworkPrepare and maintain patient files and recordsPerform arithmetic calculations related to deposits and totaling cash logsSpecified positions may require skill in translating for non-English speaking patientsEstablish and maintain effective working relationships with those contacted in the course of work including staff and other County departmentsUse sound judgment within established guidelines in the performance of job dutiesUnderstand and carry out written and oral instructionsObtain personal, employment, financial and payor source information provided Operate a computerized system for Outpatient Clinics, Hospital admitting, or other clinical registration system rapidly and accuratelyCommunicate verbally with patients and co-workers in a clear and effective manner in a noisy waiting room environmentEffectively communicate orally and in writing in order to document patient registration and clinical or admission informationEstablish rapport with individuals in order to obtain personal information through interviewingProvide excellent and courteous customer service to those contacted in the course of employmentMaintain confidentiality in accordance with County policies and legal regulationsExamples Of Experience And EducationAny combination of training, education and/or experience which provides the knowledge, skills and abilities and required conditions of employment listed above is qualifying. An example of a way these requirements might be acquired is:Experience: Two (2) years of hospital admission or medical Outpatient Clinic registration experienceORTwo (2) years of experience at a level equivalent to Monterey County's Patient Services Representative IOR One (1) year of hospital admission or medical Outpatient Clinic registration experience and completion of an advanced level clerical training programAdditional InformationCONDITIONS OF EMPLOYMENTNatividad requires that all incumbents pass a pre-employment physical/medical assessment.Natividad will conduct a thorough background and reference check process which includes a Department of Justice fingerprint check.Employees who drive on County business to carry out job related duties must possess a valid Driver License for the class vehicle driven or have the ability to provide suitable transportation that is approved by the appointing authority.Employees must have and show their original Social Security Card and a valid Driver License or State ID prior to the first day of work (Social Security Card is required for payroll purposes only). Incumbents may be required to work all shifts, including irregular hours, nights, weekends and holidays.Incumbents may be required to work with potentially hazardous and infectious substances.REQUIRED APPLICATION MATERIALS AND SCREENING PROCESS**The screening process is tentative. Should a change be made, applicants will be notified. The competitive process includes:APPLICATION SUBMISSION: A completed Monterey County Application may be obtained from and submitted to the Natividad Human Resources Office, 1441 Constitution Blvd., Bldg. 300, Salinas, CA. 93906, or On-line applications may be submitted at www.natividad.com ; resume and license and/or certifications (if applicable) may be attached to your online application or emailed separately to: Scherersd@natividad.com . Resumes will be accepted in addition to, but not in lieu of, the required application materials. For more information or to obtain regular paper application materials please contact Natividad Human Resources at (831) 783-2700, M - F, 7:30 a.m.- 5:00 p.m.QUALIFICATIONS APPRAISAL: All licenses/certificates will be verified via primary source. Completed application materials will be competitively evaluated. Please note: The initial screening for this position uses ONLY the applicant's answers to the Supplemental Questions. Screeners (who are Subject Matter Experts) are not given the application and/or resumes at this point in the process. Therefore, your answers to the Supplemental Questions are critical. The best-qualified applicants will be invited to participate further in the process.QUALIFICATIONS ASSESSMENT: To further assess applicants' possession of required qualifications, this process may include an oral examination, pre-exam exercise, performance exam, or physical ability exam.ELIGIBLE LIST: Applicants successful in the Qualifications Assessment process will be placed on an eligible list for possible final selection interview. This eligible list will be used to fill current and future vacancies.HIRING PREFERENCE FOR VETERANS AND ELIGIBLE MILITARY SPOUSESThe County of Monterey is committed to honoring the service and sacrifice of veterans and eligible military spouses (i.e., surviving spouses of veterans, spouses of totally disabled veterans, and spouses of active-duty service members) and awards veterans' preference points for this recruitment. To obtain a Veterans and Eligible Military Spouse Preference Application, please visit the Human Resources website or click on the following link : Click Here to View the Veterans and Eligible Military Spouse Preference ApplicationTo apply for veterans' preference points, veterans or eligible military spouses must complete and email a Veterans and Eligible Military Spouse Preference Application with supporting documentation of their eligibility by the final filing deadline to VeteransPreferencePoints@countyofmonterey.govSPECIAL NOTESIf you believe you possess a disability that would require test accommodation, please contact the Personnel Analyst for Natividad at (831) 783-2749.Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the United States. If you are hired into this classification in a temporary position, your salary will be hourly and you will not be eligible for benefits.