Outreach Specialist (Promotional)

Salary : $44,648.45 - $66,079.70 AnnuallyLocation : Various Locations within the City of El Paso, TXJob Type: UnclassifiedJob Number: U0475-0526Department: Animal Services AdministrationOpening Date: 05/14/2026Closing Date: 5/19/2026 5:04 PM MountainFLSA: Non-ExemptMax Number of Applicants: 150RequirementsMOS Code: NoneEducation and Experience: Graduation from an accredited high school or equivalent (GED), or higher, and four (4) years of customer service experience, which involved applying standardized procedures to independently resolve customer service problems.Licenses and Certificates: Texas Class "C" Driver's License or equivalent from another state. General PurposeUnder direct supervision, administer and participate in outreach, public contact and customer service activities. Typical DutiesAdminister outreach, public contact and customer activities. Involves: Establish monthly schedules. Prepare, maintain, review, and analyze records, reports and work statistics to determine program efficiency, effectiveness, and requirements. Monitor and supervise customer and public contacts; coordinate activities with other agencies, and programs in order to reach the public and explain or interpret the requirements to render service. Recommend changes in program operations and policies; assist in preparation of work plans and budgets to include monitor and project needed resources. Plan, direct, and perform diverse and highly responsible supportive administrative duties to include provide technical program and assistance. Arrange travel itineraries for departmental staff. Arrange for time and location of services. Coordinate and provide support services for staff. Establish and maintain program files and records.Serve as a technical resource for the program. Arrange, assist, and organize meetings and presentations. Update and maintain clinic and/or program schedules. Identify community needs and recommend actions. Monitor and analyze customer contacts. Interpret and explain department and program rules, policies, and procedures in response to questions and complaints from customers. Organize educational community engagement and outreach information to promote programs to communities.Represent the department and provide information and guidance on program services. Facilitate public meeting throughout the community. Gather input from other social agencies, schools and committees for collaborative efforts. General InformationFor complete job specification, click Note: This is an unclassified contract position.Please note: This recruitment is limited to employees working with Animal Services department.Note: Applicants with a foreign degree or diploma must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit for more information.Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received. A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as "See résumé" are not acceptable and will result in the application being considered incomplete.To qualify for this position, required education, experience, knowledge and skills must be clearly stated on your application's employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position. Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.Determined by agreement01 Do you have a high school diploma, GED, or higher? YesNo02 Do you have four or more years of customer service experience, which involved applying standardized procedures to independently resolve customer service problems? YesNo03 Do you have a valid USA driver's license? If so, what type of driver's license do you have? Texas Class A - CDL or equivalent from another state.Texas Class B - CDL or equivalent from another state.Texas Class C or equivalent from another state.No, I do not have a valid driver's license.04 This recruitment is limited to City employees working in the Animal Services Department. Are you currently employed by the Animal Services Department? YesNo05 Applicants with foreign diplomas, transcripts and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Have you had your diploma, transcripts, degree or other required documents translated and evaluated by an agency of NACES? Yes, it has been translated and certified and I can provide documentation upon a job offer.No, I have not had my degree translated and certified.N/A - my degree is from an accredited U.S. university or college.06 Candidates will be evaluated based on the information provided on the application and the completeness of the responses to the Supplemental Questions. The following will disqualify you from moving forward in the recruitment process.-Failure to fully detail all work experience and job duties.-Failure to fully detail all lead, supervisory and managerial experience and duties if required. -Overlapping dates of work experience.-Copying and pasting directly from the job specification.-Responses referring to your résumé. I acknowledge I have read and understand the above information.Required Question