Medical Assistant

We are seeking compassionate and detail-oriented Medical Assistant to join our growing team. In this role, you will provide virtual healthcare services to patients, offering support, consultation, and care coordination through telecommunication platforms. You will ensure patients receive timely, accurate, and high-quality care while maintaining compliance with medical standards and privacy regulations.Work Schedule9:00 AM to 6:00 PM Eastern TimeJob ResponsibilitiesSupport healthcare providers by handling both administrative and clinical dutiesRespond to patient portal messages related to medication side effects and usageAssist with basic nursing triage and patient inquiriesProvide support to ensure smooth patient communication and care coordinationRespond to patient inquiries with professionalism and empathy, ensuring excellent patient experienceAdhere to HIPAA and all relevant healthcare privacy and safety regulationsQualificationsMinimum of 4 years of experience in a professional settingMinimum of 2 years of experience in a professional remote work environmentStrong organizational, research, and administrative skillsExperience managing calendars and scheduling across multiple time zonesFamiliarity with Google Workspace (GSuite) tools (Docs, Sheets, Slides, Drive, Gmail, Calendar)High emotional intelligence, maturity, and demonstrated business acumenExcellent written and verbal communication skills in EnglishComfort asking supervisors for clarity, deadlines, and priority-setting when not explicitly communicatedProficiency in Microsoft Office Suite and virtual meeting platforms (Zoom, Teams)PreferredLicensed healthcare professional (RN, LVN, MA)Valid state licensure and ability to practice telehealth in assigned regionsPrior experience in telemedicine, clinical practice, or patient care strongly preferredStrong communication and active listening skills, with the ability to explain medical terms clearly to patientsProficiency with telehealth platforms, EHR systems, and digital communication toolsAbility to work independently while collaborating with a remote healthcare teamDemonstrated empathy, professionalism, and patient-centered approachPreferred SkillsMultistate licensure for broader telehealth coverageBilingual or multilingual communication skillsExperience with chronic disease management, urgent care, or behavioral healthMinimum Technical and Work Environment RequirementsInternet ConnectionPrimary internet connection with a minimum speed of 15 MbpsBackup internet connection with at least 10 MbpsBackup connection must be capable of supporting work during a power outagePrimary DeviceDesktop or laptop equipped with at least: Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor; a minimum of 8 GB RAMBackup DeviceMust meet or exceed the performance of an Intel Core i3 processorMust be functional during power interruptionsPeripherals and WorkspaceA functioning webcamA noise-canceling USB headsetA quiet, dedicated home office spaceA smartphone for communication and verification purposes #J-18808-Ljbffr