Manager

ManagerAltitude Trampoline Park in Franklin, MA is seeking an energetic, hands-on manager to oversee daily park operations, lead team members, and ensure an outstanding guest experience. This role is responsible for maintaining a clean, safe, and well-run facility while supporting revenue growth and controlling operating costs. The ideal candidate thrives in a fast-paced environment, leads by example, and can confidently manage both people and operations.Key ResponsibilitiesTeam LeadershipSupervise, coach, and motivate team members during shiftsAssist with hiring, training, and scheduling staffHold team members accountable to performance and service standardsAddress employee concerns and manage conflict professionallyGuest Experience & ServiceEnsure every guest has a safe, fun, and memorable visitProactively engage with guests and oversee party and group eventsHandle customer concerns calmly and effectivelyMaintain high service standards that drive repeat visits and positive reviewsOperations & CleanlinessOversee day-to-day park operations, ensuring safety, cleanliness, and efficiencyEnsure the entire park is clean, organized, and well maintained at all timesMaintain clean, fully stocked, and sanitary restroomsDeliver exceptional customer service and resolve guest concerns professionallyEnsure safety policies and procedures are followed consistentlyMonitor park flow, staffing levels, and guest capacityProperly document and respond to any incidentsFinancial & Administrative SupportAssist in tracking daily sales and operational metricsAssist with budgeting, cash handling, and daily financial reportingMonitor inventory and control wasteMonitor expenses and identify opportunities to improve efficiencySupport local marketing efforts and community outreach initiativesQualifications2+ years of supervisory or management experience (entertainment, hospitality, retail, or food service preferred)Strong leadership and communication skillsAbility to manage high-energy, fast-paced environmentsExperience handling customer concerns and conflict resolutionDetail-oriented with strong operational awarenessAvailable to work evenings, weekends, and holidaysWhat We're Looking ForA hands-on leader who leads from the floorSomeone who notices details-especially safety and cleanlinessA team-oriented manager who builds morale and accountabilityA problem solver who stays calm under pressureA professional who takes pride in maintaining a clean and well-maintained parkPhysical RequirementsAbility to stand and walk for extended periodsAbility to lift up to 25–50 lbs as neededComfortable working in an active, high-energy environmentWhat We OfferCompetitive pay based on experienceGrowth and advancement opportunitiesFun, energetic work environmentEmployee perks and discounts