Sr. Learning & Development Operations Specialist

Welcome to Bass Pro Shops Base Camp—where passion meets purpose.Located in the heart of Springfield, Base Camp is more than a workplace; it's the force behind the field teams who help families create unforgettable moments outdoors. Here, you'll be surrounded by passionate, mission‐driven teammates who believe in something bigger: helping everyone Enjoy, Love, and Conserve the Great Outdoors . If you're looking for meaningful work, inspiring collaboration, and a quality of life as strong as our purpose, your journey starts at Base Camp.Conservation forms the heart and soul of Bass Pro Shops and is an ethic that dates to the earliest days of the company. Alongside the customers they serve, Bass Pro Shops over the past decade has proudly donated more than 10% of earnings to support conservation efforts in local communities and across North America.ABOUT THE ROLE – YOUR NEXT BIG CATCHAt Bass Pro Shops, our Learning & Development team helps Outfitters and front-line leaders grow, thrive, and deliver legendary experiences. This role is a key force behind the scenes—supporting the systems, programs, and processes that power high-quality training across the organization. You'll help sharpen execution on critical learning initiatives, bring clarity and insight to our leaders, and elevate the support we provide to our field administrators. If you enjoy blending strategy, analytics, and purpose-driven work, this is your next great adventure.WHAT YOU'LL BE TRACKINGDriving results, refining systems, and keeping our learning initiatives on courseDrive standardization and operational efficiency across the Learning & Development organizationAnalyze LMS data to measure learner engagement and program effectivenessTrack, report, and tell the story behind key L&D performance metrics (KPIs)Present insights to leaders in a clear, compelling, and visually engaging wayBuild and manage the annual training calendar and major project plans, adjusting timelines and resources as business needs evolveManage the Learning Management System and related training tools to support enterprise objectivesCreate and maintain detailed documentation for training processes, procedures, and workflowsPartner with HRIS and cross-functional teams to ensure seamless system integrationManage and collaborate with external training vendorsConduct needs assessments to identify opportunities to improve learning systems, programs, and processesContinuously enhance HR Field Support processes to deliver a smooth, compliant experience for OutfittersStay current on industry trends and best practices in learning and developmentGEAR YOU'LL NEEDSkills, experience, and know-how to succeed in the fieldBachelor's degree in Management, Business Administration, Human Resources, or a related field5+ years of relevant professional experienceStrong proficiency in Microsoft OfficeExperience administering an LMS and driving process improvement (Workday preferred)Solid understanding of learning and development concepts, practices, and proceduresStrong analytical and critical-thinking skills, with experience navigating complex systemsFamiliarity with learning data visualization tools (Power BI, dashboards, Excel)Proven ability to manage multiple projects, build effective plans, and execute with precisionExcellent problem-solving skills with a focus on root-cause analysisStrong presentation skills with the ability to communicate effectively to leaders, managers, vendors, and OutfittersExceptional interpersonal, written, and verbal communication skillsAbility to collaborate, build relationships, and influence across all levels of the organizationComfortable navigating ambiguity, shifting priorities, and continuous changeDetail-oriented, self-motivated, and quick to learnWHAT'S IN YOUR PACK:What you'll bringMinimum Degree Required: Bachelor's Degree in Management, Business Administration, Human Resources, or a related fieldExperience: 5+ years of experienceStrong Microsoft Office proficiency.Experience in LMS administration and process improvement, preferably Workday.THE TERRAINWhat to expect day-to-dayRegular computer and desk workOccasional walking and standingSeldom or never required to lift up to 50 lbsFull Time Benefits Summary:Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!MedicalDentalVisionHealth Savings AccountFlexible Spending AccountVoluntary benefits401k Retirement SavingsPaid holidaysPaid vacationPaid sick timeBass Pro Cares FundAnd more!Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.Reasonable AccommodationsQualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.Bass Pro Shops