Senior Director of Operations

The Senior Director of Operations will play a critical leadership role, driving operational excellence and ensuring our customers receive consistent, high-quality service. This individual will lead Customer Success, Customer Support, and Implementations, working closely with the CEO and cross-functional leaders to scale processes, improve retention, and support product adoption. This is a high-impact, strategic, and hands-on role for a senior operator who thrives in a fast-growing, customer-centric SaaS environment. Key Responsibilities Operational Leadership Lead, mentor, and develop the Customer Success, Customer Support, and Implementations teams. Establish #J-18808-Ljbffr