Technical Hardware Program Manager

About SpotOnWe’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real usersRated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra usersAwarded Great Places to Work and Built In’s Best Workplaces for multiple years runningWe move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.You’ll be the person who brings structure, clarity, and momentum to our hardware initiatives — a uniquely complex space where our Payments team, Hospitality engineering org, warehouse operations, and executive leadership all intersect.You’ll own the end-to-end coordination of how SpotOn introduces new hardware and manages hardware changes — from aligning teams early in the process, to tracking progress across workstreams, to making sure the right people are informed at the right time. This isn’t a role where you’ll be handed a playbook. You’ll write it.What You’ll DoDrive hardware initiative planning and execution across cross-functional teams including Payments, Hospitality engineering, warehouse operations, Customer Success, Marketing, and SalesCoordinate dependencies and changes across teams for new hardware launches and hardware updates, ensuring nothing falls through the cracksPartner with the warehouse team to align on purchasing timelines, inventory readiness, and rollout sequencingOwn stakeholder communication with executive leadership (CEO, CTO, CPO) and VPs — keeping them informed, aligned, and unblockedEnsure decisions are grounded in data — pushing the org to make well-supported calls and flagging when they’re notTrack and communicate project status across all active hardware workstreams, surfacing risks early and driving resolutionCollaborate with product marketing on positioning and go-to-market strategy for new hardware launchesBuild the processes, templates, and rhythms that will define how SpotOn manages hardware programs going forwardLeverage tools like Jira to track workstreams, surface blockers, and keep teams aligned across concurrent initiativesWhat We’re Looking For5–8+ years of experience in technical program management, preferably in a software or hardware-adjacent environmentEnough technical depth to hold a credible conversation with engineers — you don’t need to write code, but you need to understand tradeoffsProven track record of driving cross-functional initiatives in environments without perfect structure or clear playbooksStrong communicator who can translate complexity into clarity for both technical teams and executive stakeholdersData-driven by default — you push for evidence before decisions and know how to build the case when it doesn’t exist yetExperience coordinating with supply chain, warehouse, or operations teams is a strong plusComfortable operating as a solo contributor without a PMO to lean on — you’re energized by building, not maintainingFamiliarity with Jira or similar project management tooling preferredPast restaurant experience — especially having worked in one — is a serious plusWhy This RoleThis is a rare opportunity to influence how hardware is managed at a company that’s scaling fast and building real things. You’ll have direct visibility with our executive team, meaningful ownership over outcomes that affect our restaurant customers, and the chance to leave a lasting mark on how SpotOn operates. If you’ve ever wanted to build the program management muscle at a company that actually needs it — this is it.CompensationOur base pay range starts at $150,000 -$200,000 for this rolePlease note the salary range listed is just one component of a competitive compensation package which includes a company stock planOffers will be reflective of the candidate’s location and experience.BenefitsAt SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package which includes:Medical, Dental and Vision Insurance 401k with company matchRSUsPaid vacation, 10 company holidays, sick time, and volunteer time offEmployee Resource Groups to build community and inclusion at workMonthly cell phone and internet stipendTuition reimbursement for up to $2,000 per calendar year to assist with your professional developmentWe will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at careers@spoton.com.SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.SpotOn is an E-Verify company.Compensation Range: $150K - $200K