Loan Services Specialist

Job TypeFull-timeDescriptionReady to Take Your Career to the Next Level? Join Heritage Bank NA! We hire from MN, SD, IA, WI, FL, MO and AR.Position Summary: Responsible for a variety of duties and tasks relating to servicing of loans. This is an operations position that also includes contact with the customer.Core ResponsibilitiesBoard a variety of new loans to the system and fund proceeds to respective GL'sSet up automatic payments, ACH and overdraft protectionPay PMI, taxes, insurance as needed.Releasing collateral upon repayment etc.Credit reporting and dispute resolution, Year-end Tax ReportingLoan Control Balancing and other GL ReconciliationsMonitoring daily loan transactions & exceptions using various IQ reportsTimely and accurate responses to customer and employee questions and requestsMonthly SBA payment reporting and FSA/USDA semi-annual balance reportingServicing of participated and purchased loansAssist tellers/RM's with loan payment applicationsCorrespond with sub-servicer when customer issues ariseCenlar branch payments and new loan wiresGather documents for audits as requestedSet up and monitor ticklersProvide payoff statementsAssist SAT with coding and tracking of troubled loans and 1099 C PreparationMLA and SCRA determinations, coding and tracking Secondary ResponsibilitiesAll Employee Owners help Heritage be successful in any way possible never saying "That's not my job". As an Employee Owner "Everything is my job"Participates in all required BSA training and demonstrates knowledge of BSA relative to job responsibilities.Responsible for security as it applies to this position.Responsible for compliance with laws and regulations applicable to this position.Responsible for performing professional and accurate service.Performs other tasks, as assigned. Bank StandardsAt Heritage Bank, we are committed to a customer-centric, service-driven culture. We operate under the following core standards:Mission: Help people succeed financially.Ethics: Always do the right thing.Solutions: Bring innovative solutions to challenges.Ownership: Take accountability and learn from our mistakes.Positivity: Bring energy and enthusiasm to everything we do. Compensation & BenefitsGet ready to be rewarded! This position provides an hourly range of $23.08-$34.62. Full-time team members enjoy a comprehensive benefits package including paid time off, paid holidays, and even paid volunteer days. Your health is covered with medical, dental, and vision insurance, plus plan for your future with our 401(k) and ESOP retirement plans. Enjoy additional benefits and incentives consistent with our company policy. Join us and discover how rewarding your career can be!DisclaimerThis job description outlines the general nature of the role and is not intended to be all-inclusive. Duties, responsibilities, and benefits may change as business needs evolve. Employment is at will, meaning either the employee or the Company may end the employment relationship at any time, consistent with applicable law.We are an Equal Opportunity Employer and value diversity at all levels of the organization.Requirements2-year degree in related fieldsWorking knowledge of mortgage loan documentation terminology and methodology4 years' experience. Requires education, expertise, and competence to complete the assignment in accordance with Federal Regulations.Intermediate knowledge of title policies and related loan regulations such as RESPA, HMDA, and other bank lending policiesCSI NuPoint Core experience is a plusSalary Description