Technical/Help Desk Support
This Technical/Help Desk Support Position Features:• 8am-1pm all week - REMOTE• Great Pay to $17.50/hrResponsibilities• Answer phone calls, chats, and other electronically delivered requests to the call center regarding company digital products.• Process email requests and issues delivered to the call center.• Responsible for handling all customer inquiries and questions that come into the support center.• Provide excellent customer service at all times.• Troubleshoot software and system problems in addition to product troubleshooting.• Enter data from customers into various software programs.• Thrives as a team player in a fast-paced, high-energy, change-oriented environment.Requirements• 2 years of job-related experience in a call center environment preferred.• 2 years customer service experience preferred.• 2-3 years computer usage experience• Excellent verbal and written communication• Technology Experience:-Experience using call ticketing system, i.e. Salesforce.com or similar.-Experience using call center phone system, i.e. Avaya.• Software experience:-Internet tools for Window or Mac such as Firefox, Internet Explorer or SafariEqual Opportunity Employer / Disabled / Protected VeteransThe Know Your Rights poster is available here:https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdfThe pay transparency policy is available here:https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdfFor temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf