Customer Service Representative

Job Title: Customer Service RepresentativeLocation: East Aurora, NY (Hybrid)Duration: 2-3 months (opportunities for extension)Note: The manager is wanting candidates with better Excel skills and communication skills as well.Schedule: Monday - Thursday 8 AM - 5 PM (ONSITE)Friday: 8 AM - 2 PM (Work from Home)EXPERIENCE, EDUCATION & SKILLS, YOU HAVE:• Accountability to take personal ownership for delivering and exceeding your commitments. You hold yourself, team, and partners to the highest standard for performance necessary to achieve results.• Communication skills to promote a free flow of information throughout the organization that creates a feeling of energy, excitement, and personal investment.• Speed to pursue business objectives with passion and a sense of urgency that is inspiring both inside the company and to our outside partners and customers. You thrive on winning for Mattel!• Knowledge of order processing.• Exceptional interpersonal and communication skills. Ability to achieve results through communications within a worldwide network of markets and sources.• Excellent analytical skills. Must be able to predict/diagnose problems and identify solutions.• Ability to work with minimum supervision and independently prioritize work without missing critical deadlines.• Demonstrated ability to effectively manage multiple projects in a dynamic environment.• Proficiency in Microsoft Office applications - Excel, Outlook, Teams.• Mature judgment and strong organizational skills.• Basic understanding of EDI technology as it relates to the transmission of Purchase Orders and Invoices.• Exemplary attendance and job performance.Qualifications:• Associate’s degree in business or equivalent experience.• 1+ years' experience in a customer support role.• Demonstrated growth mindset by staying curious, and continuously learning, embracing challenges, and improving.