Support Engineer

Deskside Support Engineer (2-3 years) Local service support for Windows & MAC - laptops, desktops, PCs, and etc. Onsite service for routine work performed on customer’s computer equipment. Service includes onsite installations of hardware and software including testing, hardware relocations, addition of hardware/software/external equipment as well as changes and upgrades for devices to restore services within the customer location. Provide maintenance (response, diagnosis, repair, and restore) of the physical devices at customer locations Onsite maintenance and support of customer’s printers, which includes consumables replacement and troubleshooting for fixing print Issues Coordinate with Engineering team to ensure incidents are resolved according to service level targets Perform final checks prior to closing incidents: User confirmation that service has been restored User satisfaction survey Confirmation of correct incident categorization for Problem Management Confirmation of sufficient resolution detail for Problem Management Assessment of any required changes to Configuration Management System Update the Knowledge base Language Requirement English and Spanish Required Qualifications Good communication skills Hands on 2-3 year experience on End User Workstations (Laptops, Desktops, Printers). Ability to solve complex hardware and software issues. Hands-on experience with Windows/Linux/Mac OS environments BSc in Computer Science or relevant field Job Type: Contract Pay: $20.00 - $21.00 per hour Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule: Monday to Friday Work Location: In person