Collections Specialist

Credit Analyst / Collections Specialist (Remote – KC Area) $25/hour | Long-term Contract We’re hiring an experienced Credit Analyst / Collections Specialist to join a high-performing, collaborative collections team. This is not an entry-level collections role. You’ll handle complex account reconciliations, investigate payment issues, and work directly with educational institutions nationwide. What you’ll do: • Manage 600–800 business accounts across multiple divisions • Work all aging buckets from current through collections • Complete 45+ client touches daily • Investigate payment discrepancies and resolve disputes • Export data into Excel for reconciliation and reporting • Communicate primarily via email with colleges, universities, and training facilities • Conduct professional phone calls when needed • Partner closely with internal teams (cash apps, invoicing, support) • Follow structured documentation and credit hold processes What we’re looking for: • 3–5+ years of B2B collections or credit analysis experience • Strong reconciliation and dispute resolution background • ERP experience (Great Plains or similar) • Intermediate Excel skills (formulas, multi-sheet reports; pivots a plus) • Professional written communication skills • Organized, detail-driven, and self-motivated • Able to manage high volume without dropping the ball Role details: • Fully remote (must live in KC metro area) • Monday–Friday, business hours • Long-term contract with conversion potential • Up to 5 hours OT during peak months (Jan–Mar) • Collaborative team with strong tenure and support Why this role stands out: • Heavy analysis, not call-center collections • Work with colleges and universities nationwide • Clear processes and strong leadership support • Company growth = real career opportunity If you’re analytical, professional, and tired of script-driven collections, this one’s for you.