Technical Support Engineer

A company is looking for a Technical Support Engineer to serve as a bridge between customer support and product development teams. Key Responsibilities Handle escalated technical support cases requiring deep product knowledge and advanced troubleshooting Develop custom scripts and tools for issue diagnosis and automation of troubleshooting processes Participate in product development cycles, providing implementation guidance and contributing fixes for customer-impacting issues Required Qualifications 5+ years of experience in technical support or software engineering, preferably in the SaaS industry Proficiency in at least one programming language (e.g., JavaScript, Python, Java, C#) Strong understanding of databases, SQL, API design, and cloud infrastructure (AWS, Azure, GCP) Experience with software development methodologies and version control (Git) Understanding of networking concepts and security principles