Operations Manager - Last Mile / XL Delivery (Amazon DSP)

About the Role We are a growing Delivery Service Partner operating large-item deliveries for Amazon XL. We are seeking an experienced Operations Manager to lead daily delivery operations, manage drivers and dispatch, and drive performance across safety, customer experience, and efficiency. Responsibilities Oversee daily delivery operations (10-50 routes)Manage dispatch team and route supervisorsEnsure on-time delivery and route completionMonitor KPIs (on-time %, damage rate, customer satisfaction)Handle escalations and operational issuesManage driver performance and staffingImprove efficiency and reduce costs Company Description ForthRight Strategies, LLC is a locally owned and operated Amazon DSP dedicated to providing exceptional delivery service to our community. Location Address: HAT2 at 7520 Factory Shoals Rd, Austell, GA 30168 Drive with us - Apply Today! Qualifications Requirements3+ years in logistics, delivery, or operations managementExperience managing teams (20+ employees preferred)Strong leadership and communication skillsAbility to work early mornings, weekends, and holidaysExperience with last-mile delivery preferred Additional Information All your information will be kept confidential according to EEO guidelines.