Vice President Operations

Overview Get AI-powered advice on this job and more exclusive features. We are a rapidly scaling, tech-enabled business delivering veterinary care experiences. We are seeking a Vice President of Operations with significant call center or similar experience to lead our frontline team and help scale to the next level. Responsibilities Lead, coach, and inspire a team of customer service reps and supervisors to deliver fast, reliable, and compassionate support Monitor KPIs like response time, call resolution, customer satisfaction, and agent utilization, making data-driven adjustments in real time Partner with product and technology teams to leverage call center tools to enhance performance Build training, QA, and reporting systems that keep the team sharp and engaged Own staffing, scheduling, payroll and workforce planning to ensure seamless coverage and efficiency Drive continuous improvement initiatives and help shape the culture of a high-growth organization Qualifications Proven success managing call centers or customer support operations (preferably in a high-volume or tech-enabled environment) Strong leadership skills with a passion for coaching, motivating, and developing people Data-driven mindset: you live in dashboards, KPIs, and operational metrics Ability to thrive in a fast-moving, entrepreneurial environment where change is constant and growth is rapid Experience with modern call center platforms, workforce management, and telephony systems is a plus Why Join Us Be part of a fast-growing company with a mission that matters and a culture built on innovation and impact Work with state-of-the-art technology that makes teams more effective and clients happier A chance to lead, shape, and scale an operation that’s already making waves in the industry Competitive compensation, growth opportunities, and the satisfaction of building something game-changing If you’re a builder at heart and thrive on leading teams through growth, we’d love to hear from you! Job Type: Full-time Work Location: Strongly preferred to work in the office (La Grange, IL) or be able to regularly commute to office #J-18808-Ljbffr