Customer Engagement - Billing Technician II

Job Description Job Title: Customer Engagement - Billing Technician IIClient: Health Care IndustryDuration: 12 MonthsLocation: Owings Mills, Maryland 21117Purpose:Ensure accurate invoicing, reconciliation, and collection of outstanding payments for complex accounts to maintain system accuracy and client satisfaction.Serve as the primary contact for internal and external customers on complex billing and collection issues.Assist in process improvement initiatives and provide analytical support for operational efficiency metrics, accounts receivable reconciliation, and monthly reporting.Essential Functions:25% Research and respond to complex patient inquiries regarding billing by telephone or in writing.25% Review billing forms for accuracy and completeness prior to submission to payors.20% Assist in preparing monthly billing and accounts receivable reports.15% Handle complex billing issues, including verifying patient eligibility and referral information with insurance carriers.10% Ensure accurate and timely entry of insurance, demographic, and eligibility information into the system.5% Adhere to HIPAA guidelines and other relevant regulations and company policies regarding compliance, patient privacy, and ethical billing practices.Qualifications:High School Diploma or GED required.3 years' experience in Billing, membership enrollment, member services, claims operations, or Finance role.Preferred Qualifications:Proficiency in Microsoft Office applications (Advanced).Excellent customer service skills with a focus on departmental goals (Advanced).Ability to thrive in a deadline-driven environment; results-oriented (Advanced).Additional Requirements:Must disclose any event that makes them ineligible to work on Federal health care programs.Ability to work effectively in a fast-paced environment with changing priorities and handle multiple customer service demands.Strong communication skills and ability to provide positive customer service to internal and external customers.#ZRCompany DescriptionAs a leading contract, contract-to-hire and professional placement firm, Three Point Solution understands the importance of aligning our client with the right resource at the right time. We are committed to the highest caliber of service that will benefit our clients, candidates and employees. Unlike large, corporate style recruiting firms, we commit to individualized attention that uniquely positions us to bridge the communication gap between recruiter, employer and candidate. Our goal is to cultivate and maintain true partnerships with our clients and candidates.Company DescriptionAs a leading contract, contract-to-hire and professional placement firm, Three Point Solution understands the importance of aligning our client with the right resource at the right time. We are committed to the highest caliber of service that will benefit our clients, candidates and employees. Unlike large, corporate style recruiting firms, we commit to individualized attention that uniquely positions us to bridge the communication gap between recruiter, employer and candidate. Our goal is to cultivate and maintain true partnerships with our clients and candidates.